Sony Ericsson Sony Spiro W100i — - Complaint against faults in mobile set (Spiro-W100i) and asking for compensation + swapping with new mobile set.

Address:

Jaipur, Rajasthan

To
The Nodal officer
Sony Ericsson Ltd.
New Delhi

Date: - 29 Jan 2012

Subject: - Complaint against faults in mobile set (Spiro-W100i) and asking for compensation + swapping with new mobile set.

Sir,

I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson Spiro W100i) from Ashoka Mobile G-28-29, Raisar Plaza, IndraBazar, Jaipur Ph:[protected], invoice number 7830 dated[protected].

After 10-15 days the mobile set started giving the trouble in messaging that show each and every time message Out Of Memory And Processing Also Same in Low Condition & getting switch off in every 2-3 hours , and then I submitted my mobile set to your customer care centre named as Mansi Mobiles and floor mohnot mansion, suraj poll Pali Rajasthan[protected] on 30-Dec-2012, the complaint id was SE[protected]. They took Three weeks & Two Days time to repair my phone but the problem was same and hence I had the submitted the phone again then and there.

when they was repaired my mobile then I call on customer care number then I told to customer care number sony spiro have many more problem and i also tell about each and evry blog-spot and every website o[censored]ser review that shows sony spiro have many problems then customer care give me a suggestion that you change your mother board then I call on sony support office for changing my mother for removing fault in sony spiro w-100i they take 25 days for changing my mother board My current mother board IMEI No. is [protected] & last mother board IMEI No. is [protected] But my current mother board work only two days and Now when i typing in messaging that shows message out of memory and going four time switch off in a day.

Every one knows motherboard is heart of mobile then i replace it but still get the same error message.
After two days i call on customer care No. then they make my complain and give me ticket id number and complain no these are:- T-id No.92066259 & Complain No. SES[protected] they also told me that our higher authority call you after 2-3 days.


These status's are the result of my daily feedbacks and then too doesn't seems to be working fine with Sony Ericsson.


Now I request you to swap my mobile set with new mobile along with extended warranty as well as compensation of Rs. 5,000.00(Rupees Five thousand). As the loss which I incurred in business and mental torment due to these above problems.

If you do not fulfill my above requirements then I will suit the case against you in consumer court.

Thanking you
Yours truly

Bhavesh Kumar
(Mob no.[protected]