[Resolved]  Sony Ericsson T250i — Problem with Mother Board

I had a Sony Erricson Handset T250i which I had purchased on 21 Oct 07 and it has a warranty of 1 year, last month in February I faced a problem with the phone so i had submitted the handset on 16th Feb 08 at Sony Erricson Service Centre.
The Service Centre is SAP Service Centre, situated at Dadar Opp.Portugese Church.

I have called them innumerable times but have not got my handset yet. They were not giving the status properly and kept asking to call again after some days. They sent the phone to Delhi for replacing the Mother Board. At times the person claimed ignorance and said that she was new and did not know about it even though I had spoken to her earlier. At the time of submitting the phone there was another person who had the same problem and it had been more than a month for him. I told her that they would take the same amount of time for me also. At that time they told that it was rule that they replace a handset if it takes more than a month.

Frustrated I also called their call center ([protected]) they said that it should not take so much time and they would revert after 48 hours. They did not, so I called again and they said that they meant 48 working hours!!!. Then they called my husband’s cell number, he was busy and could not answer. I had to call Delhi for my cell on that number. They said a part was not available so it is taking time. I asked them to replace but they said they do not have a policy to replace.

I don’t know what to do. It’s very difficult to manage without my phone. My complaint ID is SES08SAP11093 dated[protected].