Sony Ericsson — phone no display

Address:

Thane, Maharashtra

My name is Mahesh K and I am using Sony Ericsson P1i Mobile IMEI : [protected]. Facing no Display issue and given it to Sony Ericsson Service center
“Ccom Services” Thane, Mumbai, Maharashtra, India on 28th Oct 2010. After 15 Days of follow up they given me estimate of Rs. 2700/- for changing display connector and I approved the same.

After approval they haven’t returned my mobile and whenever I called up they say’s we are doing calibration of it we will handover same to you. So I call up Sony Support on 11 Dec 2010 10:26 AM [[protected]Toll free) – Shrishti ] and registered compliant Complaint ID: 89116797. But after 10 Days no update about compliant, so I call up “Ccom Services” Thane on 20th Dec 2010 for update Mr. “ Vaibhav More said that work in progress when I asked more deeply where is my mobile he said they send it to Sony Chennai repairing center on 18/12/2010 and not provided his Manager number.

On Sony Support on 21st Dec 2010 10:17 AM Coordinator Minakshi given answer that work in progress they don’t know more than this and she can’t provide any Contact details of Sony ericsson escalation matrix other than a email id questions.[protected]@support.sonyericsson.com.

Kindly look into this and resolve this case ASAP.

As already escalated to questions.[protected]@support.sonyericsson.com on 21 dec 2010 but no quick response and solution.

Regards,

Mahesh K