| Address: | Thane, Maharashtra |
Recently I bought u5i (Vivaz) in April 2010 & it started giving some charging problems in June 2010. On July 3rd 2010 I took it to the Authorised service centre in Thane (Ccom Service, F11, First Floor, Eternity Mall, Thane West 400602) & submitted it for repair. The Person was trying to prove that it is physically damaged to avoid warranty claim & wrote Scratches found on body. When I asked him where he can see the scratches he was speechless. I asked him to remove the remarks which he cut on the receipt & signed. They told me that it will take around a week to get it repaired but even after one month there was no information of the phone. I had to buy a new phone because of this long wait.
Today I got a call from Ccom Service, Thane that they have received the phone back but without repair. When I asked why, they didn’t have any answer. I called up Customer care centre of Sony Ericsson & asked the same question but they also have no clue.
I have written mails to customer service centre & also to their Service Head Mr. Sanjeev Saxena but didn't get reply from any of them.
Please help. Was this information helpful? | 
I would like to thank Sony Ericsson team for that also urge them to improve the service level such that this situation is not created with anybady else in future.
Neeraj Bhatnagar