Sony Ericsson - U5i — Charger Connector Damaged

Address:

Mumbai Suburban, Maharashtra

Hi,

I have a complained against sony ericcson U5i model, the details are as follows:

On 15 Nov 10 I plug out the charging pin from the mobile handset and the whole charging socket came out along with the charging pin.
I complain regarding the same to Sony Ericcson Service Center regarding the same and they have registered the complain as physical damage and told me physical damage is not covered under warranty and that I have to pay for the charging socket.

My concern is why should I pay as this is not the accidental damage. The problem is in built quality, While simply pulling the charging pin out of the handset the whole socket came out and I have not done anything unusual.

The Work Order No against the complain is 'SE310DEP10365' and the sony ericcson service center in which I have registered the complain is :
Dynatronics Enterprise, Shop No 254, City center mall, SV road, goregaon (W)
Ph No:[protected]

My Details are:
Name: Shreyas Khimla
Email id : shreyas.[protected]@gmail.com
Mob No: [protected]

Please help me with the issue.

Regards
Shreyas