Sony Ericsson U8i — no proper response from the customer care for last 2 months

Address:

Mumbai Suburban, Maharashtra

Hi,
I had purchased a sony erricson U8i in the month of July 2010 with bill and warranty.It got dead in August so had submitted to the servise center at thane eternity mall.I had recieved the piece in September but found that the camera is not functioning.so again gave it them on sept 2010. with my complaint CS116876.

Its been 2 months since then I am following up with the customer care @ [protected] and 39011111. to get a common answer every time stating they don't have an updated status and i normally get the next date to call them.

I had bought this hand set for Rs 25000+ and had not used it to the satisfaction.I don't know whether the hadset is in there position or they had missplaced it.It is very hard to believe that the company of the size of sony erricson will not be able to repair a camera for over 2 months.

Kindly suggest what kind of action should be taken.or rather request you to take some action so that i can get my handset

Regards

Anant Kumar Jammi