Sony Ericsson : W20 Zylo — Bad phone and bad service

Address:

Pune, Maharashtra

Whenever someone calls me or I call someone, I am not able to hear anything. It works fine with loud speaker or the headset(microphone).
This is the second time this has happened with my phone. Last time when it happened, I had to go through a lot of hassle and get my phone to the service center(which was not easy to locate...), on top of that they kept it for around 20-25 days. I searched the internet and this seems like a common problem with this handset.
I used to be a great fan of Sony Ericsson(my previous two handsets were also from Sony). But I am disapponited to say they no more provide the quality products. I hope Sony Ericsson would take some quality measures to retain it's customer.

A very frustated user
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