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[Resolved]  Sony Ericsson - W395 — “unsatisfactory service” from Sony Ericsson “Authorised” Service centre, Surat, Gujarat

I have purchased “Sony Ericsson W395 Black”, IMEI No.[protected], from “Shiv Pooja Electronics”, Ghod Dod Road, Surat. Dated.15/10/2009, with Invoice No.763.

After approx. two months from purchasing, we have doubt about the clarity and resolution of camera. We have contacted the “Authorised” service centre, i.e. S.P.Connecting, situated at the same location of “Shiv Pooja Electronics”, about the same, but we didn’t get any solution. For the same complaint, Workorder has not been created.

On 06th Aug, 2010, we have reported problem of “non-operation of Bluetooth”, “hanging of Mobile” as well as “less clarity / Resolution of Camera images” to “S.P.Connecting”. Reference Workorder No. SE[protected].

“Authorised” Service centre had returned back the same after twelve days, saying that, as problems has been resolved permanently. As per them, Instrument PCB has been replaced and new IMEI no. is [protected].

After a few days, we felt the same problem of “non-operation of Bluetooth”, “hanging of Mobile” as well as “less clarity / Resolution of Camera images”. The same has been reported at “Authorised” service centre on Dated 21th Aug, 2010. Again they retained the mobile, and returned back the same after a week, saying that, No problem has been found.

On the very next day, we found the same problem with mobile. We have submitted the same on dated 26th Aug, 2010. Again PCB Replacement has been done, as per the representative of Authorised Service centre. We got mobile on 31st Aug, 2010.

After 3 days, we have the same problem, again we rush to service centre (4th time for the same problem within a month), and asked for the right service. According to them, they can’t offer any other service except PCB Replacement. Also one of the representatives of the service centre behaves very rudely with us, with a suggestion that we have to call customer care executive if we want some solution.
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Complaint marked as Resolved Aug 13, 2020
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