Sony Ericsson W580i — complaint against sony ericsson service centre service centre, Bhopal (Accel Frontline Limited, M.P. Nagar)

SIR I AM NOT VERY SURE whether i should yet approach this PLATFORM but, since I have been HUMILIATED, HARRASSED AND UNNECESSARILY CHARGED by the Sony Ericsson service centre {address: Mezzanine Floor, 131/10, Golden Tower, M.P.Nagar, Zone-II, Bhopal-462001}, i decide to write a complaint to you.

(Before comming to this forum I had tried to complain to the Sony Ericsson India Site [url: http://www.sonyericsson.com/cws/home?lc=en&cc=in ] searched the site for "complaints" and got No Results.)

I would like to introduce my complaint as such:

1.I had a problem of rapid discharging of the battery of my sony ericsson w580i handset.

2. I approached the service centre on the date 17-8-09, submitted the set for servicing and was asked to collect the same after two days.

3. There was a delay in service, however on the 21st I was returned my handset on assurance that necessary corrections have been made and that my battery was in a much better state.

4. I made my payment and left but had to return in 5 minutes with my problem still persisting, the staff at the reception desk was non cooperative so I approached the manager [Mr. SHARAFAT ALI ph:[protected]] .

4. I asked the manager( named above) to refund me my payment for the service which was never done. to my great shock and diissapointment he did not pay any heed to My grievances and after a bit of argument got very aggressive and threatning, I requested him for his name and necessary contact details so that I could make his complaint to the company, on hearing this he used rough and vulgar language. He then asked me to get out his chamber. I approached the desk staff for his details, he followed me out of his chamber and now shouted at me in front of his staff and other customers, I cheked him for his misbehaviour and he called upon the guards to " throw me out of the building". Having faced such a level of misconduct, I left the office.

5. I am at a loss of words. All I can say is that I am very resolute on getting the above mentioned person cheked for his misbehaviour.

6.I have already paid Rs. 300 for the services. My phone still remains in need of repair.

Thank You.
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Sony Ericsson W580i — dis service by service center

My name is Mayur Joshi i have purchesed a w580i hand set on 19th november 2008. since then this handset which is a music phone has a problem with the hed phone jack..I have 1ce given this phone to service center in PUNE near court road...Railway station..they had my my hand set for 10 days & they have replaced this part...but after 15 days this problem again came up...now when i went there they said that there is a problem with the cheep a they will have to replace this which will at max take 18 days & an in any case not more than that.I gave my handset on 4th aug..but today is 28th of aug and i have not yet recived my handset..this people at the service center r not at all helpfull & i am very angery with the coustemer service they are providing.there should be some actions taken agains them.
I have received a email from TM-TEST, "UR MOMILE HAS WON 500, 000 GBP IN 2009 UK SHELL MOBILE DRAW, TO CLAIM UR PRIZE SEND NAME & TEL NO. HOUSE ADDRESS TO EMAIL:[protected]@yahoo.com". I have sent accordingly and received the following messages.
WE HAVE ACKNOWLEDGED THE RECIEPT OF YOUR MAIL. AS WE VIVIDLY UNDERSTAND YOUR PLIGHT.
IT IS BASICALLY CONFIRMED THAT SENIOR REPRESENTATIVE, MR PHILIP GORE IS COMMNG TO INDIA ON FRIDAY 28TH AUGUST 2009

AS HE IS A MEMBER OF THE BRITISH DIPLOMATIC CORPS. MEANING THAT HE IS COVERED BY SUCH IMMUNITY AS A DIPLOMAT. HE IS COMING TO YOUR COUNTRY TO DELIVER YOUR WINNING PRIZE TO YOU, HE IS COMING WITH DEMAND DRAFT.AND THE PARCEL IS ALREADY SENT TO YOUR COUNTRY AHEAD OF HIS COMING.

ALL YOUR WINNING DOCUMENTS WHICH INCLUDE YOUR ORGINAL WINNING CERTIFICATE AND A COVERING DOCUMENT (MONEY LAUNDERING PROTECTION AND LETTER OF AFFIDAVIT FOR CLAIMS) FROM THE CROWN COURT OF GREAT BRITAIN, CERTIFICATE OF LEGALITY, LETTER OF ATTESTATION, STATING THAT THE MONEY WAS OBTAINED LEGALLY THROUGH THE SHELL AWARD PROMOTION WILL BE GIVEN TO YOU UPON MR. PHILIP GORE ARRIVAL. EQUALLY, MR PHILIP GORE WILL ASSIST YOU TO CLEAR THE DEMAND DRAFT WHICH CONTAINS YOUR WINNING CASH PRIZE AND GET THE MONEY DEPOSITED IN YOUR PERSONAL BANK ACCOUNT IN YOUR COUNTRY.

YOU SHOULD CONFIRM THE TOTAL AMOUNT AND MAKE SURE ALL DOCUMENTS ARE DUELLY INTACT UPON HIS ARRIVAL IN YOUR COUNTRY.

MIND YOU, MR PHILIP GORE HAS NEVER BEEN TO INDIA BEFORE, AND HE IS COMING BASICALLY FOR YOUR PURPOSE ONLY. HE WILL LEAVE INDIA BACK TO UK, ON THE 31TH DAY OF AUGUST 2009. TO RESUME HIS SIT IN THE OFFICE AS IT IS OBVIOUSLY VACANT AS HE WILL BE LEAVING FOR INDIA.
MORE SO, AS HE ARRIVES, NOTE THAT HE IS ONLY ENTITLED TO HIS BRITISH BASIC TRAVEL ALLOWANCE (BRITISH BTA) AS HE WILL NOT STAY LONGER THAN THRE DAYS.

YOU HAVE RENDER EVERY NEEDED ASSISTANCE YOU MIGHT BE REQUIRED TO MR PHILIP WHILE IN YOUR COUNTRY AND TAKE HIM AS YOU SPECIAL GUEST OF HONOUR AND SO KINDILY FOLLOW ALL HIS DIRECTION SO THAT YOUR DRAFT CAN BE CLEARED AND DEPOSITED IN YOUR PRIVATE BANK ACCOUNT.

ATTACHED IS THE INTERNATIONAL / DIPLOMATIC PASSPORT OF MR PHILIP GORE FOR YOUR REFFERENCE AND EASY RECOGNITION OF YOUR GUEST AS HE ARRIVES INDIA THOUGH HE IS HAVING IN HIS POSSESION YOUR COMPLETE DETAILS.

PLEASE DO INFORM US OF EVERY STEP BETWEEN YOU AND MR. PHILIP GORE IN INDIA.

ONCE AGAIN CONGRATULATIONS!!!

MR PATRICK D
DIRECTOR, BARCLAYS BANK PLC UK

N/B: SEND US YOUR FULL SIZED PHOTOGRAPH IMMEDIATELY, OUR REPRESENTATIVE WILL USE IT TO IDENTIFY YOU EASILY AS HE ARRIVES YOUR COUNTRY.
Attachment:

1, YOUR BANK DRAFT
2, INSURANCE CERTIFICATE
3.DIPLOMATIC PASSPORT OF MR PHILIP
4.CERTIFICATE OF LEGAALITY


please confirm me is it true or faulse?
B.Das

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