[Resolved]  Sony Ericsson W580i — Fraud done by retailer (Shree Balaji Mobile)

Sony W580i — very poor service support

I bought a w580i in august 2007 and after 15 days the set started malfunctioning and the service centres are perhaps the worst. It took 1 month to get the set o.K. thereafter all the key pad cracked. Now the keypad has stopped working and the set is lying with the service centre for last 8 days and still no definite reply as to when the set will be returned.
I suggest every body not to buy sony ericsson products.

Amit

W580i — SONY ERICSSON = FRAUD COMPANY

I am Garima using W580i model. I have given my handset for 4 times for get it repaired but again I'm facing same problems like keypad problem, automatically switched off, and some new one's like side light effect both side lights are showing different colors. SONY ERICSSON SERVICE IS TOO BAD TO TOLERATE. People out there don't have manners to talk. I request them to change my mobile, as I don't want to use this handset again. but they don't have any reply for my query.
company is telling defective product after that costumer are contacting them they are not responsing in positive way .. THE SONY ERICSSON IS WORST COMPANY EVER . I bought it for Rs. 13,000 but the authority do not care about the costumer. people should complain at consumer court . and should ask for replacement of the handse

W580i — my screen has gone blank,3 months after purchase

hi,
I recently bought w580i about 3 months back .all other functions are working well but to access them is extremely difficult as I cant see any thing on the screen, frankly I didnt expect this from a sony product, moreover the sliding upper portions hinge is also a bit out of the normal as it tends to apppear loose .now i'am in a fix please advice.

sonyericsson — fraud

my self chandrakant had purchased 3handsets of sony ericsson, all the three handsets are not working properly-
1) W850i : I used this handset and it had created problem then i had given to service centre but they created the problem which was not there in the handset. ok. At that time i was not knowing about this complaint board so i had to sold this handset then i had purchased W580i & W910i.
2) W580i : I had purchased this handset in november 2007, but started giving me problem decmber onwards, then i had given my handset to service centre. After that day i got my handset back in 1st week of February. Between this period all the parts of the handset has been changed. But in 1st week of march it started givin problems. then Again I had given it to the service centre on 13th march and i got back my handset in april. In this period its motherboard has been changed.
My question is that i had not used my handset not more than 2-3 months and every part of the handset is changed.
so there is my request for the replacement of the handset.
how can they say that by installing new hardware and they say that my handset will work for more few months.
3) W910i : This handst is also having the same problem.

So what hansets are they manufacturing.
I Think they had done some claim to one song name Krazzy 4.
but looking to that first they should look to the customers problems.
thanking to Complaints board.

Sony W580i — fraud service from service centre

Hi,
I am using SONY W580i whose software was crashed during a call. It was dead after a try of restart. I took it to an authorized SONY service center situated at Vashi (Kaizer Telecom, BSEL Tech park, Opp.Vashi Station ) .

The service person told me to submit the phone for checking, So that he can inform me about the fault and expense for it's repair. On next day he called me and told that IC of phone is defective and have to be changed. The charge required for the stated change of the IC was Rs.1200/-.
I was not sure about the service and withdrawn phone. The center charged me Rs. 150/- as service charge just for checking the phone without any type of service/repair.

Recently my friend suggested me to take chance of repair of the same phone with a local mobile repairing shop. I went to the shop and asked for the repair. Within few second after inspecting the phone the service person from the local mobile shop replied me that "The phone software is corrupt and no problem in IC or any other hardware of the phone. The expense is only Rs.350/- for the complete repair and have to pay if phone starts and works properly".

Within next few minutes he repaired the phone by restoring software.

I am using the same Phone happily without any IC problem and repaired in Rs. 350/- instead of Rs. 1200/-

ONLY THE FACT IS IT IS NOT REPAIRED AT SONY AUTHORIZED SERVICE CENTER BUT LOCAL MOBILE SHOP.

THUS, SONY IS INCAPABLE TO GUIDE AND PROVIDE REQUIRED SERVICES TO THE CUSTOMERS.