[Resolved]  Sony Ericsson W595 — Phone is not getting switch OFF

Sony Ericsson — W595

I faced display flickering problem in my handset within 10-12 days of purchase. I gave it for repair twice to get the problem resolved. Handset was returned to me with scratches on the backside of the slider. The person agreed to replace the same.
Within few days the I faced problem with voice ( I was not getting voice ) and I went back to the service station. He kept it for some days and returned it to me. According to him he replaced the speaker in the handset.
After few days I again faced the same problem but with more intensity. This time again I was not getting voice but with that none of the keys in the handset were working. When I went to the service station he said the cable has been damaged inside which has to be replaced. he kept it for 26 days and returned with more scratches over the body and the cover of the battery was changed to another color. Upon asking regarding the same he said by mistake he has broken the cover so he will be replacing the same. Even after he had repaired it four times the slider was getting stuck and according to him the same has to be replaced. which he committed to replace on the first instance. Now after given for repair so many times due to carelessness of the owner there are scratches all over the panel.
The same had been returned yesterday and today again I am not getting voice in the handset.
And now I am left with no other option than escalating the issue higher up and get a replacement of the handset as it has been giving lot of problems very frequently even after it has been repaired many times.

Please find the details of handset and get the handset replaced it has been there in the service station more than it was with me, and I can not settle for anything less than that.

1. Service tag ID : Not given by the the Authorized service center, If required I can provide scanned copy of the receipt which was given to me.
2. IMEI number of the handset :[protected]
3. Service center name and address : MBS Services, 2, Yogiraj Complex, 45, Nutan Bharat Society, Alkapuri, Baroda - 390007. Ph :[protected]

Regards,
Kunal D Soni

W595 — no reply for complaints

I own a w595 Sony Ericsson Phone[protected] which has keypad working problem n also hangs very offen, i gave for service three times at your service center near malleshwaram but the problem remains for all the three times,.. plz help me with this ...... it has been only 7 months buying it...... the problem started from the 6th month only........ plz consider this n reply to this complaint... i had also submitted this complaint day before yesterday...... but no reponse...



With Regards

W595 — COMPLAINT W595

I own a w595 Sony Ericsson Phone[protected] which has keypad working problem n also hangs very offen, i gave for service 3 TIMES at your service center near malleshwaram GOT BACK AFTER 2 WEEKS.. but the problem remains for all the three times,.. plz help me with this ...... it has been only 7 months buying it...... the problem started from the 6th month only........ plz consider this n reply to this complaint... i had also submitted this complaint day before yesterday...... but no reponse...THE CELL IS STILL UNDER WARRENTY

I told them that i willl go to consumer court regarding this matter. They told that YOU DO WHATEVER YOU WANT TO DO. This is the type of service SONY ERICSSION is providing us. Its really disgusting for the Company name. It degrades the Comapny name and fame. Please do the needful action against them and give justice..


With Regards

i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyericsson.com', Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com