[Resolved]  Sony Ericsson W810i — RUPTURE OF MOBILE BODY

Sony Ericsson W810i — lost mobile on the way to office from residence

i lost my Sony erriccson W810i mobile IMEI-[protected]. on 14-10-08 around 9.00 @ Bangalore.Do you have ary tracking tactics? Please try to find out.

Sony Ericsson Mobile — Voice bursting

Dear sir,

I purchases SONY ERICSSON W200I phone on 09/05/08 and since I have purchased SONY ERICSSON product, my ownership experience has gravitated from bad to worse and since then I have been regretting my decision to purchase SONY ERICSSON product.

Thereby my confidence in the SONY ERICSSON Brand is eroding day by day

The mobile phone started giving me problems right from day I purchased. It had to be sent for repairs on 28/07/08 (Complaint ID SES08SAP14892) within 2 months from the date of purchase. I was promised a quick fix solution by the authorized service centre by makeshift repairs only to land with the authorized service centre for repairs on Nov-2008. This was followed by more repairs on 09/03/09 (ID SES09SAP11158) and 14/04/09 (Complaint ID SES09SAP11158). The ordeal was further aggravated by inconsequential commitments given by the service personnel to have resolved all the defects in the product after every service cycle only to land up with the repairer again after a couple of days and till date the defect has not be resolved. The SONY ERICSSON branded product purchased by me has turned out to be a liability rather than an asset. I have already paid high price for the product but have been unable to realize the value of the product in spite of paying the required cost of acquisition.

As per the suggestion given by the Call centre Executive of SONY ERICSSON, I have kept my mobile phone with SONY ERICSSON Authorized Service Centre (SAP Mobile Service Centre, Dadar, Mumbai), who in turn had given the Complaint No.SEO[protected] dated 12th May 2009. Till date my phone is with them only and whenever I have tried to contact them, the reply is “they are waiting for the child part which SONY ERICSSON is going to furnish”. I have already escalated this to SONY ERICSSON customer care department and the proofs of escalation are attached with this letter. As per my last conversation with service centre the message which was conveyed to me is even if I get this parts replaced under warranty the same will be remain under warranty for next 1 month only, and any problem arises thereafter will have to be bear by myself.

From the above experience I have concluded that the mobile phone had a latent manufacturing defect and hence the problem could not be resolved by SONY ERICSSON service personnel even after repeated visits to the Service centre for repairs. The fact about a latent manufacturing defect in the product was cleverly concealed from me at the time of selling the product and thus you have cheated me. I certainly deserve a better ownership experience and was needlessly made to suffer this ordeal for the past 9 months my only fault being my decision to purchase a SONY ERICSSON branded product.

A hapless consumer like me has thus been cheated by SONY ERICSSON company and I consider this experience with the SONY ERICSSON brand as my "MOMENT OF TRUTH"

Sony products are getting worse day by day.

I purchased sony vaio and within 2 months it had defect in display panel.Sevice centre kept it for 7days.
again after 3 months new problem has caught up.it started making noise.pathetic only word to use for sony vaio laptop.
Above all no response from service centre.they belive in sending automated mails only.

Never purchase vaio.my advice to future laptop aspirants