[Resolved]  Sony Ericsson / W810i, W595 — Phone not working

Address:

Aurangabad, Maharashtra

Ticket No 88307035,2/ 88705479

Dear Sir/ Madam,


I have already mentioned my problems with these two sets in several mails. Till date only got reply ..."we are sorry..." and then some advertisements.

Please refer your complaint no 88705479

1. W910i: Latest status is it is still with Memory Marketing, Aurangabad (Authorised Sony Ericsson service centre at Aurangabad/ Maharashtra). I was told yesterday that it is OK and today also I was asked to collect. But while delivery it was checked and found nothing done. This time the complaint was "microphone not functioning - my voice cant reach other side". I am told again to collect it tomorrow.

2. W595: It was repaired through Chennai Service Centre (I was told, no papers given). Now it is again down within 20 days and I am told that it has to be sent again to Chennai.

I am disturbed for the following reasons:

1. The Service Centre is reluctant to issue proper documents against handsets received.
2. The service centre does not issue proper money receipt, only rubber stamped paper is given without taxes and any commercial details. This I have mentioned in my earlier mails also.
3. Both the hansets have been charged (Rs 1050, Rs 900 resply) but not functioning.
4. Inconvinience caused is tremendous. I am a marketing person.
5. No clear answer is provided by the Service Centre.
6. Attached last time's Job Card Scanned copy. This time's I will again send tomorrow for W910i. Still the service centre have not given Job Card for W595.
I want the sets in OK condition and after two months of harassment I want to go all out and see to it that I get my grievances redressed in proper way.

Please note I request you to pay proper attention and a exact reply as the phones costed about Rs 25,000/- and I cannot just ignore it.

Regards,

Abhijeet Sadhu

(Mails from 08/09/10 till date - only expressed regrets...........).