[Resolved]  Sony Ericsson W995 — too late repairs

Sony Ericsson W995 — lost mobile

A few months ago i took out a contract phone through mobils.co.uk, it was with o2, a 24 month contract, and the handset was a sony erricson w995, the insurance was with phonecare, i was walking home from a party, and i was hit in the face, i was knocked out for a few seconds, i got my sel[censored]p and walked a few steps, rang for a taxi to take me to my brothers flat, got threre and paid for taxi, went into my brothers, i was there about twenty minutes then walked home and realised i had not got my phone, went bak to my brothers and asked if it was there he said no, the next day i rang the taxi company and asked if it had been handed in they said no.
I then rang o2 and had the phone blocked, rang insurance up explained wot had happened they sent me a letter saying that i wasnt insured for loss, i've rang o2 and asked if there was anything they could do they said no, i feel like i've been robbed by every one.
I know that you dont deal with this kind of complaint but would be very greatfull if you could look into this matter for me, it could be happening to other people to,
yours mr matthew pardoe.

Sony Ericsson W995 — w995 is in warranty -- complaint for sony centre thane mumbai

I have bought W995 phone in 27/09/2009 and is in warranty.

My phone is facing some keypad and performance issues.

Yesterday i.e. 02nd July,2010 i have given my phone to Thane Centre, Mumbai, INDIA for repair & not submitted the bill because the bill was not with me.

They created the job sheet and taken a Rs.300 for diagonoses purpose.

Now today i.e. 3rd July 2010 they called me and told me that you will be charged Rs.799 for mobile repair.

I told them its in warranty and the bill i was going to submit today.

They are not considering it and told me they will not repair my phone.

i told them i will complain to the consumer court.

They told whatever you want to do and go to hell.

This really ridiculous act.

Please do the needful.

Sony Ericsson Centre -->

R.T.Outsourcing Services Ltd : F-11, First Floor, EternityMall Thane (W), Mumbai - 400604, India Contact.:[protected]

Thanks & Regards,
Karan Kharbanda

Sony Ericsson W995 — Poor and Slow service support

I,Rumman had brought a W995 mobile phone from sony ericssons showroom (angel I-mart near CST) just 2 months ago,and within 20-25 days i had problems with my memory card(8Gb) which was provided as a free acessory by the company, so as i had it in the warranty period i submitted it to the sony ericssons service centre at vashi (Kaizer Electronics),they were not at all helpful in the service and even denied to tell me the fault in the memory card,the workorder no is SE310KT112830,they returned the memory card after formatting it, and within a week i again had problems with it.
So i again returned the memory card at their service centre,they assured me that the memory card would be replaced within 7-10 days,i submitted it on 3rd july,2010.(Workorder No. SE310KT113323)but when i called them after a week they told me to call at the call centre. i called there,and the problem just got even worse,i had to wait for 25-30 minutes before the costumer care executive talked to me,again they assured me that it would be replaced within a week,but none of it happened,every time i again called them they told me to launch a complaint,wait for more 4 days for the status,and when i again called them thay said me that the service is under progress,so call after 1 week,and when i called them again they told me that they don't make any commitments like this,weeks have gone and still i dont get any response from them,every time i only had to approach them,call at their costumer care no[protected] which just doesnt work,again go through the same procedures,same assurances,and same reasons to further delay it.they are replying that a 8gb memory card is not in stock in Mumbai ,,so why do they sell such kind of products whose stocs parts are not available or they must have told it earlier the same.I have never experienced this kind of slow and so bad costumer support ever and waiting for more than a month just for a memory card just doesn't work,this itself shows that how slow and unresponsive is Sony ericssons service support.so I kindly request to look into the matter.

I purchased Mobile hand set sony ericsson w995 on 24.11.10 @ Rs.16, 200 by M/s Green Channel, Gole Bazar, Bilaspur (Reciept No. 1506 Dated 24.11.10) Phone No[protected].
Mobile hand set W995 is not working properly e.i.
1-Battery is so high Temperred
2-Display Screen is total Fated colour only display is Dark colour.
I told to shop keeper h & he advise me your mobile hand set is under warranty period so you are give to M/s Preet Service Center, Arpa complex, infront of Nav Bharat Press, Bilaspur, Phone No[protected] & Mob No.[protected].
I submit my mobile hand set to M/s Preet Service Center, Arpa complex, infront of Nav Bharat Press, Bilaspur, Phone No[protected] & Mob No.[protected].
On 03.05.2011 but he told me your hand is pending for repair approval from sony eriction department.
Kindely manage & repaired my hand set or replacement early, please.


Yours
Baldau Tiwari
Bilaspur,
Mob No[protected]

sony ericsson w995 — Bad service

i have given my mobile phone in Sony Ericsson certified service centre for software changing, when they give my phone back my phone keys are not working properly and my phone case is damaged.