Sony Ericsson Xperia X10 — Shameless after sale service of Sony Ericsson

Address:

Delhi

Dear Sir,
I wish to mention that i have purchased Sony Xperia X10i IMEI No. [protected]
in the month of Aug 2010. since the day of purchase the handset lies in the service centre of Sony Ericsson. Such a third class company. i have never seen in my life. Top to bottom the management is shameless. Service manager big lier. below are the copies of communication i sent to them by email and their service manager revert. He told me the handset is having a problem they will give me a replacement. i told them for my money back or to give a new model xperia arc i i was read to give the diffrential what soever they refused they said we will give the new handset of the same model. i told them i want a box pack piece they refused again. I told them i will go to conumer court. they are not bothered for that also and nobody from the top management also bothered to revert.
Tommorow i visited their service centre for the replacemnt they told they will not give they have repaired the handset this is a menatal harrasment to its customers. i told them that top managment has agreed for a replacement they told no we have repaired the unit.

Its shameful. please help. they are such shamefull guys dont listen to its customers and dont affraid of consumer court also.

Sarab Singh
[protected]

To: <pawan.[protected]@sonyericsson.com>, <anil.[protected]@sonyericsson.com>, <gourav.[protected]@sonyericsson.com>, <ryoji.[protected]@jp.sony.com>, <[protected]@jp.sony.com>
Date: Mon, 9 May 2011 16:15:36 +0530
Subject: Fwd: Sony Xperia X10i IMEI No. [protected]



Dear Mr. Chadha,
This is to bring to your notcie that your all india service manager told told me that the phone will be swaped but the executives at the service centre told me that the charging port has been changed they will not change the phone. its so many times i have deposited the phone.
I dont understand what kind of company sony is. senior is saying the phone will be swaped and the service centre is saying something else.
This is really shamefull harrasing a customer so much. i have never seen an Unethical company like sony where seniors dont bother to respond to customers.
I will for sure not recomend any of your products to my friends and colleagues. i have written so many mails to you and Mr. Sethi but no response.

This is shameful such a big company and name and such a response time and commitment to its customers.

Please see may be your people are not following your instructions. really i am very disappointed buying sony product and spending Rs. 27000.
awaiting your quick response.
regards
Sarab Singh
[protected]



On Thu, May 5, 2011 at 11:04 AM, Sarab Singh <[protected]@gmail.com> wrote:

Dear Sir,
Please note that i have faced hell lot of problems with the handset since the day of purchase and i have cooperated with sony a lot. if not a box pack replacement i dont want the handset at all. i know the open handsets which are given are also repaired. you are requested to please keep the handset with you only. I am having all the valid jobsheets proving my points and suffereing. now i am really not keen in geeting the replacement at all.
i was not expecting such a service and behavious from a professional company like sony.
thanks a lot for all your help and support. sir i will see if i can approach consumer court or somebody in sony headoffice JAPAN for my case and if not i will surely forget my handset.
regards
Sarab Singh
[protected]

On Thu, May 5, 2011 at 10:30 AM, se_service.india <[protected]@sonyericsson.com> wrote:

Dear Mr. Sarab,
Greetings

You are requested to kindly contact the service center for further query, Please do note that Box pack replacements are not provided.

Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Thursday, May 05, 2011 10:28 AM

To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

awaiting response.
Dear Sir,
Thank you for your reply i am sure the swap which i will be geeting is not a loose handset now this is my request to please give a box pack handset only and also please confirm by when can i have the same.
regards
Sarab Singh

- Show quoted text -
On Wed, May 4, 2011 at 5:28 PM, Sarab Singh <[protected]@gmail.com> wrote:
Dear Sir,
Thank you for your reply i am sure the swap which i will be geeting is not a loose handset now this is my request to please give a box pack handset only and also please confirm by when can i have the same.
regards
Sarab Singh
On Wed, May 4, 2011 at 5:08 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings.

I am sure you will be aware that X10i will also have an software update soon.

I regret to inform that we currently do not have any upgrade policy and will not be able to help to this respect. You can get in touch with any authorized dealer if they have any such offer.

Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 2:22 PM

To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

Sir,
Such a quick response :-) thank you for the same. but still i am very much keen in geeting a refund because i have friends of mine who have taken xperia and they also complain that on 2.1 also it lags and hangs. i am well aware of the fact that sony gives high quality products and is a well know comapany i am also a fanboy of sony but the problems i have faced is taking me a bit away from it.
if possible for you i can suggest the swap with xperia arc i will pay the differential if any. since i am a sony fanboy i dont want to switch to any other company.
Please suggest if okay with you.
Sarab Singh
On Wed, May 4, 2011 at 2:05 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings.

X10i is one of the premium product from Sony Ericsson and is sold in large nos in India, we have many satisfied users and is currently one of the largest selling Andriod based phone in India.

As I can see from the record, the unit is purchased by you in August 2010 and has come for software update in March 2011.

I am sure after the same is swapped , it shall continue to provide your flawless service.

Thanks and Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 2:00 PM
To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

Dear Sir,
Thank you very much for your reply. I wish to mention that i had such a bad experience with this handset and i am really not very much interested in swap. This is the worst Android phone i have used. So much issues in such a short span of time. i have taken this by spending a big amount and will not mind spending one or two thousand more to get Xperia arc if i have to go for sony only and if not i will buy a HTC. i have faced so much trouble with the handset as well as service which is hard to explain. i hope you can understand the pain and agony of a customer.
I wish to mention that i will really apprciate the refund.
awaiting your reply.
Sarab Singh
[protected]

On Wed, May 4, 2011 at 1:19 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings from Sony Ericsson.

This is further to your below mail, Please note that we have received the unit at the center on 26th April and is currently pending for Swap.

My colleague Wamiq , shall ensure priority closure for the same.

Thanks
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 10:44 AM
To: Sethi, Anil; questions.[protected]@support.sonyericsson.com; se_service.india; [protected]@sony.com; winkler.[protected]@sonyericsson.com; Christiansen, Judith
Subject: Fwd: Sony Xperia X10i IMEI No. [protected]

Dear Sir,
This is my final mail to sony ericsson earlier i have sent four mails to the concerns (given below is the copies of mails )regarding my above said xperia x10 which is giving me hell lot of problems and is lying at sony service centre for repair but till date no response. such a poor service??????. i am finally being foced to write to you.
I hope that this time finally i will get some solution. its really shameful that such a poor service sony provides in India selling such an expensive products and on service part zero.
Really not keen in buying any sony product now. Request you to kindly settle my X10 issue at the earliest.
regards
Sarab Singh
[protected]
[protected] Forwarded message[protected]
From: Sarab Singh <[protected]@gmail.com>
Date: Mon, May 2, 2011 at 10:32 AM
Subject: Sony Xperia X10i IMEI No. [protected]
To: gourav.[protected]@sonyericsson.com, [protected]@sonyericsson.com
Dear Sir,
I am Sarab Singh and through this e-mail i wish to drawn your kind attention on my Xperia X10 which i have purchased in the mont of August 2010. I am writing to you because I am facing lot of problems with my above mentioned handset this is the worst mobile i have ever taken half of the time it lies in your service centres only.

The handset gets hanged and also it does not charge at all. This is the third or the fourth time i have submitted it with the same problem that it does not get charged to your service centre. Presently the handset is with your district centre service centre i.e Mobile gallery and Services since 26th April 2011 i am attaching herwith the service cetre receipt also.

After so much troubles i have taken your i.d. from the internet and writting to you. i wish to mention that i am now really not interested in this handset and want you to suggest the best possible solution.

Awaiting your positive response.

yours sincerely,

Sarab Singh
[protected]