[Resolved] Sony Ericsson Xperia X2 — not handovering the handset by the service centre people | |||
I S.Rakesh bought Sony Ericsson Xperia X2 mobile on 12 July 2010 its EMI no is [protected] and i had given for repair in SS Electronics, Ameerpet, Hyderabad. Work order no is SE310SL124480. Problem is head set not charging as well as it is hanging and not connecting to computer. Till 23 febraruary 2011 i did not receive my hand set and i have also given complaint to the customer care department of the company and my service request number is 89579612 but they are not responding to my call as well as talking rashly. The Service center people told that mother board of the hand set was not working properly and the hand set will be replaced after 2 weeks after giving the phone. Till now there was no response from them and their behavior was highly dissatisfying. Please Please do some thing such that i can get my hand set as soon as possible Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
ya its true the hand set was very worse
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SONY ERICSSON XPERIA X2 — SONY ERICSSON Xperia X2: Baddest experience ever
Complaint no: 90126923Work Order: SE[protected]
Name of : Saranash Arora
Hi. I am very angry and harrassed customer of Sony Ericcsion Xperia X2: This product I have bought in July 2010 and till then there isnt a day went when I havent regretted for opting for this product. The Sony Ericcsion Xperia X2 I bought was approx 18k and have proven to be total wastage of money. To name a few problem this phone get heated up in 15mins of continuous usage (and this is matter for both if you are using it as a phone or as a internet device) secondly my data keep erroding from its memory card every second month without any warning or anything. after painful 9 months o[censored]sing Sony Ericcsion Xperia X2 loosing my precious data I complaint it at service center on 12.03.11 and they submitted this phone there and then saying that this can only be repaired in Sony Erriccsion company only. They send the phone to the Sony Ericcsion on very next day and after my vigrous follow-up with the customer care of Sony Ericcion they gave back Sony Ericcsion Xperia X2 on 12.04.11 EXACTLY ONE MONTH LATTER that too in different colour. I still accepted the phone but as soon as I get home with this phone it started showing same system of getting heated up and hangging. I showed that handset to that Service station again and they re-submitted my phone on 14.04.11 send it to the Sony Ericcsion again. And now when I want to know the status of my phone the people at customer care are unable to give any answer and telling me to wait for another 10 days. And also when i said that I will complaint of them if they wont give me any concrete answer the guy there simply said to me that you can do that". This is simply ridiculous. Have I bought a phone for 18k to get harrensed. Moreover when I offered to them that if this is not repairable I am agreed to buy Sony Ericcsion Xperia X10 and pay the difference amount but there are also not willing to do that. Now I dont want to deal with them any more and want all my money back. Please let me know the way.
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