| Address: | Pune, Maharashtra |
Worst Service of Sony Ericsson:
Please read the below email. You will get to know about the whole story. Till now, my problem hasn't been solved. It's around 3 years time since I asked for support for my mobile phone.
Dear Customer,
Thank you for contacting the Sony Ericsson support center.
With reference to your e-mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and call us from their itself on the toll free number[protected], so that our contact center executive can talk to the service center engineer to resolve your problem.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, Pradeep Giri
Sony Ericsson India Customer Services
You can now follow us on Facebook, Twitter and Youtube using the following links:
www.youtube.com/sonyericssonhandsets
www.facebook.com/sonyericsson
www.twitter.com/sonyericsson
Click here to give your opinion
Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.
________________________________________
________________________________________
[protected]@yahoo.co.in, 06/Jun/2011 12:34:55 EST
From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 90473317
Handset is with me. Service center didn't accept the set.
Please call: [protected]
Thanks,
Anupam Dash
Mumbai, Maharashtra, India.
Cell No.: (+91) [protected] / [protected]
Email ID: [protected]@yahoo.co.in
G-Talk IM: anupamdash11 ; Yahoo IM: anupamdash0072003
Please consider the environment before printing this e-Mail.
________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Monday, 6 June 2011 3:03 PM
Subject: Sony Ericsson Contact Center, Ticket: 90473317
MyPhone Fun & Downloads Update Service
Dear Customer,
Thank you for contacting the Sony Ericsson support centre.
This mail is with the reference to your concern regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to kindly confirm us whether the handset is with you or with service center and if handset is with service center kindly provide us the job sheet number, name and address of service center .. So that we can escalate your case to the concerned department.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, &nbs p; Pradeep Giri
Sony Ericsson India Customer Services
You can now follow us on Facebook, Twitter and Youtube using the following links:
www.youtube.com/sonyericssonhandsets
www.facebook.com/sonyericsson
www.twitter.com/sonyericsson
Click here to give your opinion
Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.
________________________________________
________________________________________
[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST
From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?
________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,
Thank you for contacting Sony Ericsson Support Center.
This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.
So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.
We look forward for your kind co- operation and understanding in this regard.
We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Richa
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash
----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355
What is the status?
Anupam Dash
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355
Dear Mr. Dash,
Thank you for contacting Sony Ericsson on World Wide Web.
This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.
We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.
We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.
In case of further query, please feel free to contact
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
Dear Mr. Dash,
Thank you for contacting Sony Ericsson on World Wide Web.
This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.
New Tirupati Cellulars
Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune
[protected], 60301000
We assure youthat we will surely get back to you with the best possible solution.
In case of further query, please feel free to contact
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Subject: Re: Case : 73123355
What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.I loved Sony Ericsson before, but 've been facing problems co
________________________________________
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:90473317,2]
questions.[protected]@support.sonyericsson.com, 06/Jun/2011 05:33:42 EST
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@yahoo.co.in
Subject: Sony Ericsson Contact Center, Ticket: 90473317
MyPhone Fun & Downloads Update Service
Dear Customer,
Thank you for contacting the Sony Ericsson support centre.
This mail is with the reference to your concern regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to kindly confirm us whether the handset is with you or with service center and if handset is with service center kindly provide us the job sheet number, name and address of service center .. So that we can escalate your case to the concerned department.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, Pradeep Giri
Sony Ericsson India Customer Services
You can now follow us on Facebook, Twitter and Youtube using the following links:
www.youtube.com/sonyericssonhandsets
www.facebook.com/sonyericsson
www.twitter.com/sonyericsson
Click here to give your opinion
Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.
________________________________________
________________________________________
[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST
From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?
________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,
Thank you for contacting Sony Ericsson Support Center.
This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.
So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.
We look forward for your kind co- operation and understanding in this regard.
We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Richa
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash
----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355
What is the status?
Anupam Dash
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355
Dear Mr. Dash,
Thank you for contacting Sony Ericsson on World Wide Web.
This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.
We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.
We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.
In case of further query, please feel free to contact
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
Dear Mr. Dash,
Thank you for contacting Sony Ericsson on World Wide Web.
This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.
New Tirupati Cellulars
Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune
[protected], 60301000
We assure youthat we will surely get back to you with the best possible solution.
In case of further query, please feel free to contact
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Subject: Re: Case : 73123355
What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.I loved Sony Ericsson before, but 've been facing problems co
[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST
From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?
________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,
Thank you for contacting Sony Ericsson Support Center.
This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.
So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.
We look forward for your kind co- operation and understanding in this regard.
We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Richa
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash
----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355
What is the status?
Anupam Dash
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355
Dear Mr. Dash,
Thank you for contacting Sony Ericsson on World Wide Web.
This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.
We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.
We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.
In case of further query, please feel free to contact
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
Dear Mr. Dash,
Thank you for contacting Sony Ericsson on World Wide Web.
This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.
New Tirupati Cellulars
Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune
[protected], 60301000
We assure youthat we will surely get back to you with the best possible solution.
In case of further query, please feel free to contact
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Subject: Re: Case : 73123355
What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.
--- On Thu, 26/2/09, Anupam Dash <[protected]@yahoo.co.in> wrote:
From: Anupam Dash <[protected]@yahoo.co.in>
Subject: Case : 73123355
To: questions.[protected]@support.sonyericsson..com
Date: Thursday, 26 February, 2009, 10:44 PM
IMEI No.:[protected] Thanks.
Anupam Dash
--- On Thu, 26/2/09, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Case : 73123355
To: [protected]@yahoo.co.in
Date: Thursday, 26 February, 2009, 3:29 PM
Dear Mr. Dash,
Thank you for contacting Sony Ericsson Support Center.
This mail is in reference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We understand the inconvenience you are facing since long time. We really apologize for the difficulty caused to you. Thanks for highlighting your concern to us. The details provided by you are insufficient for us to understand your concern.
Therefore we request you to provide below mentioned detail:
IMEI number of the handset.
So, we can look into the same and escalate your complaint to the concern department. We assure you that we will contact to the service center and provide you an early resolution which is mutually beneficial. We appreciate your patience and pledge you that we will try our best to regain your faith in our company. We look forward for your kind co-operation and understanding in this regard.
In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Hi Vijay,Thanks for your reply.
I had visited the Service Centre at Pimpri, Pune. They didn't accept my cell. Then I called- up Sony Ericsson Call Center, Then, I went again, but still then the person didn't accept my cell. According to him, this is the manufacturing problem, which cannot be repaired, and this problem is also with another model of Sony Ericsson.
I have already taken a Reliance GSM SIM, but right now, I am unable to use that SIM. What is the problem?? Let me know ASAP. I had never expected this from Sony Ericsson, otherwise I would have gone for some other Mobile Phone. If I need to update the Software, I have already updated it through Air (Internet). I don't know what type o[censored]pdation my Cell needs. I want my problem to be solved ASAP. Waiting for your reply. Thanks Anupam Dash
--- On Tue, 24/2/09, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Case : 73123355
To: [protected]@yahoo.co.in
Date: Tuesday, 24 February, 2009, 1:45 PM
Dear Anupam,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you are facing problem in your handset and not getting proper response from the service centre. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We would request you to kindly submit the handset in the service center and provide us the job sheet detail i.e. Service centre name, service Tag number and your handset IMEI number along with date of submission. We assure that we will provide you mutually beneficial solution.
In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Vijay
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@yahoo.co.in
Product: Z550i
Opinion: I am facing a problem wid my handset. I am unable to use some GSM SIM. 'm getting an error message "Insert SIM". Sometimes, my Cell gets hanged, and switched-off, when trying to insert that SIM. I contacted Service providers, and I came to know that the problem is from Sony Ericsson. Even the Service Centre Representatives don't know how to solve the problem. So, I called up the Customer Soport, and 'm told to update my software.
This is the 2nd time 'm facing tis problem.
Country: India
First Name: Anupam
Last Name: Dash
City / Region: Pune
Agree Legal Terms: No.
Sign up for enews: No.
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