Sony — Exorbitant Repair Charges

Address:

Bangalore, Karnataka

I purchased a Sony Xperia Z out of love for the device and procured it on a credit card. To my bad luck the phone fell down 3 ft from my hand and fell on the footpath and has cracks on the back panel. The very next day i visited the Sony Mobile Service Centre (Sonnet) in indiranagar and after a week of follow up they told me i need to pay 50% of the phone cost to get it repaired.

I asked them to issue the same in written or via email which they refused. I have gone through the terms and conditions and nowhere has it been informed that there is no part replacement and only a phone to phone replacement. It was neither informed while purchasing the same.

Image i have to pay 50% of the phone cost to get the back panel replaced wherein the phone is fully functional.

Regards,
Abhishek