Sony Home Theatre D777 — Poor Service - Sony Ghaziabad

I bought a SONY Home Theatre from SOny World on May 18, 2008. Despite several reminders and phone calls NO personnel turned up for the Installation. After numerous followups, SOny India sends an so called technician with NO tools to install. After Five days of Struggle, mental agony and followups was the Home Theatre Installed. The technician installing the product had absolutely no knowledge of the system and had not given any information about the product.
Sony, being a sought after brand globally needs to be wary of the word "CUSTOMER SATISFACTION", which unfortunately doesnot exist with the people it employs for meeting the end customer expectations.
POOR SHOW !!!
PS: I still donot know a lot of functions and NO SUPPORT !!!