FOR SERVICE HEAD -
My experience has been very bad in interaction with the Sony Authorized Centers & especially the Technical Engineers in attending & trying to resolve the issues.
Where, the customer had already spent Rs 5571, why is he made to suffer by dialing these guys every 1-2-3 months for check on the same ‘PUSH POWER PROTECTOR’ issues.
Do you expect the customer to request you to check the system every 6 months & PAY again a HEFTY amount?
Aren’t these guys capable of resolving these issues in ONE GO.
Even after requesting Gurgaon Workshop last month on 06-Sep-2012, nobody did bother to attend the call.
This is SHOCKING.
I even tried to speak to the HOTLINE (011-66—6444), however unfortunately there has been no plan of action on those calls.
Kindly treat this as ESCALATION & help rectify else I’m planning to go to the Consumer Court & sue these Authorized Centers & indirectly SONY.
I’ve all the retail invoices & service job sheets in hand.
Request to please speak to me so that we can have a plan of action on how to proceed.
If this is not doable for the technical teams to resolve, please help me get the new Home Theatre as Compensation for my suffering for the past more than a year.
ALSO SENT AN EMAIL TO [protected]@ap.sony.com and [protected]@advanceelectronics.in dated 01-Oct-12. RESPONSE AWAITED.
Regards, Manuj Sachdeva
[protected] Was this information helpful? | 
I'd been trying to reach SUNPREET SINGH, SONY GURGAON @ [protected] and PREM MISHRA, ICONNECT AUTHORIZED SERVICE CENTER GGN @ [protected] since 12-Oct.
Written emails at services.[protected]@ap.sony.com and sony.[protected]@gmail.com however ALL FAILED.
All efforts have GONE IN VAIN.
My set was finally picked from residence on 08-Oct with condition that it would be returned ASAP with no charges as the set has already been DAMAGED by SONY guys at ACE Eleectronics, Rajouri Gdn & Advance Electronics, GGN.
Till date nobody did bother to update me on the set delivery.
I bout the set for Rs 16, 500/-
&
I'd already spend Rs 5, 571/- and the most shocking thing is the call from IConnect to pay Rs 8, 045/- to get the set back.
STRANGE...For a set bought ar Rs 16, 500/-, I am made to pay Rs 13, 016/-...
I NEED THE SET REPLACEMENT VOUCHER SO THAT I CAN GET THE NEW SET & LET SONY GUYS EPXRIMENT WITH MY SET IN THEIR WORKSHOP.
THIS SIMPLY SHOWS TECHNICAL INCOMPETENCY OF SONY TO SERVICE THE SYSTEMS.
I'M NOT HAPPY WITH THIS.
I WILL APPROACH CONSUMER COURT & DRAG THESE WORKSHOPS TO COMPENSATE FOR THE TENSION & STRESS I'D BEEN THROUGH THE PAST MORE THAN A YEAR USING SONY HOME THEATRE.