Hi,
I do not know if any one ever read this complaints or comment inspite of writing twice regarding problem with my home theatre and your engineers no one had ever followed up. I have home theatre DAV120K intially i got error pushpower protector and i call your customer service engineer came and he said problem with the IC or AC cheap and they have to replace and charged me good RS. 3500. When they delivered it after a repair still i was having a problem my speakers were going out rather front speaker and center speaker were not working. So i called your engineer who came and said there is problme with my wiring which i got it checked with 2 separate electrician who said no problem with the wiring so i called your engineer again who than said it is problem with the system IC OR AC cheap again he took the system. After he delivered the system we got it checked in front of your engineer and just because your engineer didn't repair the IC or AC problem my woofer got affected and now ur engineer is telling me to replace the woofer cost me RS. 5000/-. Your engineers are solely responsible for the this as they did not repair the system properly my woofer and center speaker got affected and are not working properly now. And mind you that my system is just 1 year old. Intially i use to promote sony to all my family and friends now I DON'T THINK SO WOULD EVER DO THAT MISTAKE. And when ever call your customer service your engineers or managers are list bother. And i want a replacement of the woofer and center speaker without any extra cost. It is just because you did not hired a good enginner to take care of the product why should i pay for there mistake. Sony being such a big brand and this product and service don't seems to be a good picture Was this information helpful? |
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