[Resolved]  Sony India / Handycam — SONY INDIA RIDICULOUS POLICY ON EXCHANGE OF PRODUCT

Address:

Mumbai City, Maharashtra

We have paid advance to Sony Dealer ( Kohinoor Tele Video, Dadar East) for purchase of Sony Handycam CJ260 basis the brochure as they had no display models on 30th March 2012. The product was suppose to be delivered on 31st March 2012. Since we had seen the model only on brochures, and post checking with friends, we realised that we should have purchased the higher version of Handycam with projector...PJ260.

On 31st March 2012 morning we informed Kohinoor tele video person that we want to upgrade to the higher model and can pay the difference amount immediately. Kohinoor person has called Sony person a number of times to get the upgrade done and Sony India just doesn't care to help out the customer for exchanging the model before delivery of product. The product is with Kohinoor in sealed conditon and I have not taken the delivery and yet Sony India is not ready to help ugrade the product.

Its nearly a week and even after a number of calls to their call center has been put on deaf ear.

Sony only talks about great product, great service only on their website but if you buy one, you are in for trouble,