[Resolved]  Sony India Ltd. , CRT TV 21" — Manufacturing Defect

Dear Sir,
I had purchased SONY CRT TV 21” on 14.04.2008. After one month on 14 May 2008 the set turned off after three and half hours operation. I switched off the set and again started it, again after 10 minutes it turned off automatically. I contacted dealer M/S Jyoti Electrovision, Kalyan(W), Pin 421 301, (Phone[protected]. After some days DOMBIVALI Service Centre(Sony) technician attended the set. In the month of August 2008, technician took out the mother board for repair. After one week he fitted the mother board.After some days when the set was on for more then three hours or so, it again turned off. This problem is still in the set. I again contacted Sony Tall free No.[protected] on 30.03.2009 vide complaint no. 3803 641. No action has been taken upto 08.04.2009. I again contacted your Tall free No. on 08.04.2009 vide complaint no. 3825 685 and reminder on 20.04.2009 ( to MS Bhawana) then only on 21.04.2009 one technician from Dombivali Centre, came and again took out the mother board for repair but also was unable to solve my problem.
The warranty period has expired but the service centre (Sony) could not solve the problem.
I request you to please replace my above set through Sony India Ltd.

Yours Sincerely

(D B Bisht)
Joshi Baug, Kalyan(W),
Maharashtra
Mob.[protected]
Date: 15.09.2009
Copy to:- sonyindia.[protected]@ap.sony.com