Sony India Pvt. Ltd. — Fraudulent by company men

3 Reviews
Varanasi, Uttar Pradesh, India
 Alok Kumar Verma
"The employees of sony service center, varanasi made fraudulent with me. Now it is hard to make believe on your product & services. Plz look into the matter and make justice so that your reputation may be strong between the people of India. I tell about the terrible story in brief which happened with me. I have a sony TV model Trinitron. it stopped working last month. after two or three day i came to know that a sony tv engineer from service center is come to installed new Sony LED. I met him and asked about the contact no. of sony tv service center varanasi. he told his name as Anil(Mob. No. [protected]) and give a mobile number for this purpose that is [protected]. I made ring on this number, the recipient told me that he was speaking from Sony service center varanasi then I told him about my problem and request him to arrange to repair it. The recipient told me that he will visit tomorrow for this purpose. The next day he came to my house and give his identity as engineer of sony service center varanasi. I saw him my TV and he tried to repair it near about half an hour then he told me that a DAYODE is having fault. I ask for the fee of repairing it he told 1000/-. I request him that if only a DAYODE will be change this amount is too high, he accept my request and say to pay 500/- for it. I agreed and make request to repair it, the the engineer of sony tv said me that I can made it immediately but your circuit plate have some moisturizer and it need to wash otherwise the DAYODE will stop working again. Because he is from your service center i made belief on him and let him go with my circuit plate to your service center. the next day i call the him & ask for my TV. he told me that it will need some more money and blackmailed me. Due to circumstances i agreed to pay more but he was greedy and next day he told that the ST of my TV is stop working when i said him that i am going to lodge FIR, he accepted that ST is working properly but he din't give it yet." I have recorded the conversation with engineers of sony service center.
Complaint comments  2 Comments     Updated: Share0Tweet0



Sony Service Centre
Sony India ltd
Dear Sir,
I have purchased a Handy Cam Model no DCRDVD708/C E37 Serial no 2931727 from New Radio house, Bongaigaon on 21.04.2007.
At time of purchase a spot was noticed in the lance of the Camp; the Service agent of your co stated that it will not affect on the photograph.
We went for a long outing and had taken lot of photograph. When I uploaded the same in the computer, we could find spot on every photograph.
For changing the lance, I deposited the Cam along with a Service Coupon to our local Sony dealer M/S New Radio house, Bongaigaon on 31.07.2007 against their complain no 003.
Your Service representative took the same and handed over to Gauhati, Tech Shop, Rajgarh, Main Road, opposite A V Complex, Gauhati 781003.
In spite of repeated telephonic request, visit to your local dealer and request to your Local Service Agent we have not received back the Handy Cam till date.
In view of above you are requested to instruct your Service personnel to arrange for return us the Handy Cam after repacing the lance or else replace with a new one.
Your prompt action will be highly appreciated.
Thanking you,

M C Baidya
Dear Sir,

Regret the inconvenience caused. We will surely check upon your concerns. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]

Sony India Team

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    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    Sony India Pvt. Ltd. - Fraudulent by company men