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[Resolved]  Sony India Pvt. Ltd. — LCD Motherboard failure

I,Rajeev Chadha , bought Sony Bravia LCD TV Mode KLV-26BX320 bearing serial number 7004089,
purchased on 24.10.2011 from Dawar operworld , Gurgaon . I made acomplaint on customer care on
2-2-2013. Service engineer from Sony Authorized Service Center M/S I-connect ,Sector-14
Gurgaon checked LCD on 02-02-13 & told motherboard needs to be replaced (service job number
J[protected]. I send an email to sony customer care on 8th Feb 2013 to repair my LCD free of
After that I called up Sony India Service Incharge haryana on 9th Feb. 2013 who assured me a
positive response by evening but no reply received.
When I tried to call him he didn’t pick up my phone. I emailed to him & sony customer care on
12th & 13th Feb 2013 but no reply received

Finally I received a reply from Ms Preeti Chawla (officer Customer relations North ) on 15th
Feb. 2013 that that theyregret to inform me that my request to render free of cost service for
the aforementioned product, is rejected & I need to pay Rs.7,462/- to get my LCD repaired
My question is, I agree that the Warranty is over. But what is the ‘Life’ span of SONY Bravia
TV in India . Only 1 years & 3 months. I purchased it in Rs. 22000 and after 1 yrs & 3 months
again Rs. 7462 needed for repair , Is it the Quality Sony is Proud of ?? If this is the
Quality then why should I buy Sony products

Rajeev Chadha
Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet


Dear Sir,

Our service team is already in touch with you for this concern. Hope your concerns are resolved now.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]

Sony India Team

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