[Resolved]  Sony India Pvt Ltd / Sony VAIO Lap Model No:vpcel25en / B In5 — Not Honoring to rectify the Problem of my Sony VAIO Laptop under Warranty

Address:

Mysore, Karnataka

Dear Sir/Madam,

I hereby bring to your kind information that I have purchased a Sony VAIO Lap Model No:VPCEH25EN/B IN5 top from Singhavi Computers, Mysore against attached Invoice on 04th of November 2011. The warranty for my Sony VAIO Laptop is Valid till November of this year.

When I opened my Laptop on 28.08.2012 morning in my Office I noticed 2 Lines on the Screen while booting (There was no any such lines till Evening of 27.08.2012). I thought that it will be OK by itself. But when I booted the system again on 29.08.2012 morning the said lines still appeared on the screen. Then I thought of giving to Sony Service Centre to rectify the problem as the system was still under warranty. I handed over the Laptop to M/s Roshan Electronics, Mysore, who is The Sony Authorized Service Centre in Mysore against Job No: J20886861 on 29.08.2012 to rectify the problem under warranty. But I was shocked to here from Authorized Sony Service Center that they cannot rectify the Problem under Warranty stating that the lines are appeared due to some Physical Damage while the Laptop was not dropped any where around and you can notice no damages on it. I was asked to pay Rs.10,000 to rectify the problem.

I spoke to your Sony Customer care No: [protected] on 29.08.2012 evening and explained all the above. They requested me to send a Snap shot of the Laptop Screen for their perusal and assured me that the problem will be rectified within 3 to 4 Working Days. I have called above sony customer care number about 10 times. Every time when I call them they were assuring me to rectify the problem within 2 days. But till now I have not received any reply from them.

I have herewith attached photos of screen along with Purchase Invoice & Warranty Card. You can see only 2 lines on the screen which is Internal & there is not even a single pin point damage on the entire Screen.

I hereby request you to kindly consider my request & do the needful