[Resolved]  Sony — SONY SERVICE CENTRES TAKING CUSTOMERS FOR A RIDE

Address:

Uttar Pradesh

WE ARE BEING FORCED TO LODGE THIS COMPLAINT AS NO RESPONSE IS FORTHCOMING FROM THE COMPANY TO OUR VARIOUS REMINDERS OF THIS LETTER.OUR EFFORTS TO CONTACT THEM AT HO ALSO PROVED FUTILE AS THE NUMBER DOES NOT CONNECT. 14.12.2009
To
Ms.Vineeta Tyagi
Regional Customer Care Incharge-North
M/s.Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044
Ph.No.66006600, Ext.No.714

Dear Ms.Tyagi,
Sub: SONY SERVICE CENTERS TAKING SONY CUSTOMERS FOR A RIDE

I would like to draw your attention to your letter dated 02.12.2009 received against our letter dated 25.11.09 informing you of manufacturing fault in your product Sony LCD TV-KLV- 40V200A, Sr.No.-6201801.

You will be surprised and shocked to note that all of a sudden your service dealer informed us last week that the T.V. is again working without any repairs and he has already sent the T.V. to us and it is working perfectly in order. For the last one month, your service centre had informed again and again that LCD Panel was defective and they insisted that they have cross checked the defect several times and they were sure of the defect – LCD Panel to be changed. Now how all of a sudden, the defective LCD Panel has starting working again is a mystery that needs to be solved.

The undersigned also spoke to your Mr.Dalveer Singh of your Lucknow Office and he also insisted that the defect has been checked thrice and he was very sure of the same.

We informed Mr.Singh of all the symptoms that had occurred over the last few months and I also informed him of my apprehension that the LCD Panel was O.K. and that the power supply may be defective and he insisted on his version.

Now it appears that our apprehension was correct and without any defect, you were asking us to spend Rs.40,000/- on repairs. It also confirms our feeling that your authorized service centre’s are taking the Sony Customers for a ride.As a Sony Customer, I feel badly cheated by this episode and my faith in Sony Products has been badly shaken.

I am sure that good sense will prevail upon your management to correct this problem within your service net work.

Yours sincerely,

S.K.Chowdhary
Manisha Chowdhary

C.C.to: 1) Mr.Dalveer Singh, M/s.Sony India Ltd.
4th Floor, ALDICO Corporate Chamber
Vibhuti Khand, Opp.Kisan Mandi Bhavan
Phase-1, Gomati Nagar, Lucknow, U.P.
2)The Managing Director
M/s.Sony India Ltd.
A-31, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044