[Resolved]  Sony — keyboard not working

Dear Sir / Madam,

On 20 Jan 2012, I purchased from SONY Store KLCC K.L
one SONY VAIO laptop Y Series
Model number/Product Name: VPCYB35AG
S/N[protected]
Service Tag: C902BBM6
Code: 27551068
Serial number : 7009004
I have lost the original invoice and payment receipt. I shall appreciate very much if the invoice is sent to me – [protected]@yahoo.com at the earliest

The keyboard of the Sony laptop is not working. Keys - # 6, underscore, delete ..etc are not working. The local Sony Service store is insisting on the original invoice to order parts and repair the unit.

So please treat this request as urgent and enable me to get the invoice or provide necessary directions to the Sony Service centre in Coimbatore.

Kindly acknowledge

Thanks and regards,
Joseph Isaac

Dear Sir,

Regret the inconvenience caused. Which retail store did you buy the VAIO laptop from? We request you to get in touch with the said retail store as well, they can help you get a duplicate copy of the invoice. That can help you get the warranty benefits.

For further assistance, please get in touch with our direct official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. Have you reported these concerns to our service team? If yes, please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance, you can call us at our official direct toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Everything is AFFECTED OF SONY :Keyboard, OPERATING SYSTEM as per sony Website

SEE THERE AFFECTED MODEL WEBSITE OF SONY VAIO.

Dont go to SONY service centre, since they wont Provide you any HELP

Sony is providing Affected Models as per SONY ASIA WEBSITE

----20 JANUARY UPDATES --AFFECTED MODEL(on Asia Website of SONY)