[Resolved] Sony LCD Bravia S Series — Defective LCD Panel

gahlothimanshu

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana

I have purchased LCD Bravia from sony authorized dealer on Feb'09.
It got malfunctioned in Mar'09 and entire LCD pannel got replaced by service centre.
Now LCD pannel again got defective in Aug'10, i have registered complaint through customer care and mail to sony care. Till now it was not resolved. Sony service centre told me that your LCD pannel needs to be replaced, i doubt this time it will be rightly replaced or not or if this problem can come again.
LCD pannel is so expensive that i can purchase a new TV in that cost.
Today i have reached again to customer care and they have booked a new complaint and when i asked them for the escalation matrix of sony india, they refuse to give it to me.
I want to escalate this issue to the highest level of sony india so that they are aware about the quality of products and services they are offering here in India.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Deepti sharma

from New Delhi, Delhi

I have been facing the same problem.I bought the sony digicam and since i purchased it didnot work at all.I gave it for repair as it was in warranty but it did not work.I took it again to service center for the same repeated problem but to my utter shock they put the blame on me saying that there is moisture in the camera and cant repire it irrespective of the fact that it is still under warranty period.

I am really fad with the service which Sony provides there call center people can only have a caliber to repeat things without understandings the concerns of a person.

Now i am trying to escalate the matter but not able to find any information regarding the same.

I have completely lost my faith in Sony product.

Deepti

subashperunnilam

from Hyderabad, Telangana

First of all let me re-iterate the think that, the device was purchased on July’10 Not on 15th Jan 10 as wrongly mentioned on your mail.

As mentioned in my mail, after purchasing o[censored]nit, its been wall mounted by your engineer and I would like to know why its happened to display panel.

I can understand, if its a Chinese product worth 5000 or 6000 Rs, the quality of the display unit will be low and damage may happen in a short span of 30 months.

But, please understand that I have purchased a SONY brand TV, and invest Rs 30300/-, because of the trust and reputation of your brand. Are you trying to tell, your products will last only for 30 months and customer has to invest almost 50% of the purchase price again for repair?

I am not ready to pay anything towards repair, since the damage is happened not because of my fault?

If you are not in a position to provide a solution, please provide the escalation matrix for escalating a genuine customer issue.

Hope you will understand and help to sort out the issue