[Resolved]  Sony LED 40ex520 — Shameful service of Digital Reliance LTD Bangalore

Address:Bangalore, Karnataka

This is bring to your king notice that I want to lodge complaint again Reliance Retail LTD store in Phoenix Market City Opp Mahadevapura CMC office Whitefield Road, Bangalore – 560048

I had purchased LED TV from this store on Friday that is 23rd march 2012, they guys promised me to send the set within 48 hours, but till now delivery of LED 40EX520 has not been delivered, and I had given call to this Center almost 6 times but always sales guys picked up call and updated that set will be delivered they have made false promises to me for the delivery.

I have to put this complaint to Reliance management that this is really a shameful service and all false promises done by Reliance digital Retail LTD store in Phoenix Market City Opp Mahadevapura CMC office Whitefield Road, Bangalore – 560048, I as a customer is really frustrated and will update all my IT guys not to buy any product from Reliance digital Retail LTD store in Phoenix Market City Opp Mahadevapura CMC office Whitefield Road, Bangalore – 560048 as they have very shameful service and there sales people sitting on call all make false promises to customers.

Please if this complaint can be forwarded to top authority that will be good, I want explanation in detail why they have made all false promises for delivery of the LED 40EX520 Sony set. Till now what time the set will be delivered ?

I am waiting for the call from reliance guys and delivery of my SET ASAP.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir,

We would like to assist you with this concern. Please share your contact no. and email ID with us here.

Regards,
Sony India Team
I'm also facing the similar challenge. Although my set was delivered on the very next day, no one has visited for product installation and demo as promised. Its 3 days and we are still waiting. Everytime on calling their number, it is promised that the technician is on the way and will call in next 5 mins to update the time slot. After waiting more than an hour for the elusive call, i call back to all to get the same response.

Pathetic service and response.

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