[Resolved]  Sony — Major Problems in new (2 months old) Sony Laptop

Address:

Uttar Pradesh

I purchased a Sony Vaio Ultrabook Model Number – SVT13113ENS, Serial Number - 7005209 vide bill number MES/GIP/12-13/6706 dated 17-Dec-2012 from SONY CENTER (Authorized Dealer) at ‘The Great India Place’, Noida (U.P.)

After using it for only 2 months I encountered two problems with it:
· On switching on the laptop I got the message ‘Operating system not Found’ (on dated 23.02.2013)
· The backspace key was not functioning properly (ever since I started using the laptop)

I took my laptop to a Sony Authorized Service Center named ‘Jaypee Electronics’, situated at C-54, Ground Floor, Sector-2, Noida (U.P.) on dated 25.02.2013 wherein I was apprised that first problem may be resolved by performing a system restore or it changing the hard disc, as the case may be and the second one will be resolved by changing the keyboard.

After a long and agonizing wait of 13 days, I got a call from the Service Center on dated 11.03.2013 confirming that the laptop has been repaired. On visiting the Center, I was told that the hard disc and keyboard have been changed. When I switched on the system for the first time (at the Service Center itself) it hung up on the Windows 7 logo for more than 2 minutes and didn’t boot. On taking the matter to the concerned person I was told that there is an important file missing in Windows, which is causing the problem and a system restore needs to be performed again. The incident defied logic as I was given a call by the Service Center itself that my laptop has been repaired.

I was called again on dated 13.03.2013 confirming that the laptop has been repaired. I went to collect it and encountered the same problem again, in the presence of SONY Service Center officials. The boot up time was as high as 4 to 5 minutes, much to my disgust! On raising the matter I was told that there is a possible issue with the Motherboard. I am now told by the Service Center officials to submit my bill so that the matter can be taken forward.

Keyboard, Hard disc and Motherboard comprise of three major components of a laptop. Since a mere 2 months old laptop has such Big issues, I am now totally put-off with using this laptop. I have great apprehensions that this laptop will continue to give me issues and the problems faced already may just be the tip of the iceberg!

I am a working professional and have already faced HUGE problems with my work being hampered to a large extent on account of not having my laptop. Frequent visits to the Service Center have not helped my case either, on account of paucity of time.

I have been a loyal SONY customer and in fact own another VAIO laptop, which prompted me into going for the brand SONY again. Kindly help me in maintaining my trust vested with SONY by REPLACING MY LAPTOP WITH A NEW ONE.

Regards,
Rajiv Malhotra