Sony Mobile — Delay in repairs

Address:

Mumbai Suburban, Maharashtra

Sony mobile purchased in April 2012
Problem of front camera in July 2012
Submitted to Sony authorised service centre (10 kms away from residence) in September 2012
Even after constant follow up could get my phone back till mid October 2012 and could not use the phone for my vacation in end of October 2012
Now I am back from vacation and still the status of the work order is - under repairs
Work order no. SE[protected]
Service centre name - S G Infotech


I had purchased sony neo v in april 2012. After couple of months, all of a sudden, front camera became unoperative capturing blur images. I tried upgrading the phone system to Android 4.0. However the problem of front camera persisted. I gave phone for repairing to sony service centre in Borivali, way at a distance from my home as this is the only centre which takes request for problem relating to parts replacement. This service centre's name is S G Infotech and phone was deposited on 8th Sept 2012. The centre promised that phone will be repaired and given back within two weeks at max confirming that they will call me back to collect the phone. After 2 weeks, I tried calling at the service centre number available with sony helpline. However his number seemed useless as even at n number of attempts the number always came as busy. I logged a complaint with the Sony helpline about the delay in repair. They registered a request for quick resolution within 3 working days. This was on 25th of October. Since then I registered more than five complaints with the Sony helpline. Each time there is a fresh reason for delay, once stating that part has been couriered from Chennai office, another time that there is mother board problem and each time there is a promise that complaint will be resolved within 3 days. Finally I had to travel way too far to service center during my office working hours. The person there jitesh told that will get my phone next day and i should visit after 4 in the evening. On insisting, he shared alternate contact numbers. When i called up next day for confirmation to collect the phone, the person at the phone, after checking, told that there is a screen problem in the phone and they will call me once the problem is resolved. I had a planned holiday in October end and wanted to take the phone to be able to click photos. I followed up several times but was given false promise each time. Finally I had to start my holiday trip without my phone. Now i am back after my holiday in November and still I have not heard anything about my phone from service center. This shows the pathetic state of after sales service and the pain a consumer had to go thru for buying a Sony phone and dealing with a more pathetic service centre. I will grateful if somebody can just take note and help me get some worth of money spent on a Sony Brand.