Sony Mobile In — Sony Xperia Z

Address:

Chennai, Tamil Nadu

Hi,
I have purchased a sony xperia Z in the month of march, Recently i have registered a complaint as my charger slot broke.
I was advised by the service center that i have to get the phone replaced for 50% of the initial amount. the phone is perfectly fine and i feel it is completely unacceptable to pay that huge amount for just the pin, when the 13.1 Mp camera, Quad core processor and Bravia 2 Engine don't even have a peck of a fault.
If i am gonna pay 19,000 now. It will be like i'm paying 57000 for a phone .This is completely unreasonable. People should have advised about these un repairable problems while getting the phone. Instead i was only brainwashed by the Pro's.It is very sad to know that such an awesome phone could be giving so much pain to me right now. i believe that i did not man handle it in such a hard way to get it broken. Common imagine no one would put something in it so hard and break it. it was a defective piece
I have been advised the phone would be scrapped and the parts now are unusable, hence i should pay such a huge amount to replace it. If is unusable and so, they i would like to retain the old phone and get a new one. if it is not usable then it doesn't matter who has it right? eiher the company or me.My father is a Judge and i have been faced with much serious reprimanding for paying over the top to get a phone and now facing issues with it.It has been less than 3 months and its saddening to see these problems.
It is very much frustrating as i am not getting a proper response. It has been more than 2 weeks , I have not been given a proper response either at questions.[protected]@support.sonymobile.com or[protected]...i have been mailing the ppl to escalate my issue and no proper response at all.
I am ready to pay a reasonable amount like 20 percent of the phone's initial cost as the phone is totally new and not even 2 and half months since the issue started.Please do help me out as it is giving me alot of stress and mental torture .

Thanks and awaiting your help.
Kanchana