From K. K. Pande
Type-III/67, TFRI Colony
Mandla Road, Jabalpur.
Sonyindia.[protected]@ap.sony.com
Subject: Complaint of your product purchased by me from M/s. Imperial Radios, Gwalior.
Reference: M/s. Imperial Radios, Gwalior's Challan/ Bill No.1017 dated 16.01.2008.
I have bought a Sony Hi Fi Model No. HCR A-250 Sr. No. 6105558 from Imperial Radios, Gwalior on 16.01.2008, which was found defective (as main unit was found cracked) on opening the pack at home.
This was already render to your authorized service center at Jabalpur, but so for we have not received response from them.
Apart from it the user guide given with the model is not in US English which cause me difficult to get guidance from Manuel. M/s. Imperial Radios, Gwalior, is not ready to repair or replace the defective piece, as well as supply to user guide in US English.
You are therefore requested to please look into the matter and do the needful so that my trust may be remains in your product.
Yours Sincerely
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