[Resolved] Sony Music System — Music System purchased not working properly from Day 1 but no action taken by Sony Dealer from where it is purchased | |
Hi, I have purchased a Sony music system from the Sony authorise shop in Shipra Mall Indirapurum GHAZIBAD on 5 Feb 2007. On same day when a person comes from Sony does not able to install the music system completely. A promise made by the worker of Sony that he will fixed the defect next day. When no one visited from Sony even after a week we gone to Sony show room to discuss the matter. They again made the promise that they will send some technician to fix the defect, even then no one visited. The same process repeats and even after 11 months of purchasing the components of sony no one visited from sony. I had made the complaint more than 10 times about this in Sony but no action has been taken. I always assume that purchasing a good from Sony means a good customer support but it seems that no body is their to listen the complaint of Customers. This is my another effort to fix the problem so that I communicate a positive experience of Sony. Regards Animesh Kr. Singh Mob: [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
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I, Bharat K. Patel using Sony Music System Model No: MHC–VX90 AV since May-2000.
After long duration the music system having problem in both cassette players and VCD player. All 3 units not playing properly due to belts and other rubber parts. So I took it to M/S. Parshwa Electronics Pvt Ltd. U-12, Western Plaza. Adajan Road, Surat - Gujarat.-395009, on 28th May-2007( Job No: SRT-15420), who is Sony Authorized Service Centre at Surat for better service music system.
I told them to change all required rubber parts and to do service properly in the system. Service centre gave estimate and charged Rs.1805/- (Receipt No: 05, Date: 20/06/2007). Service centre told that they are using original parts of SONY Company and now there will not have any problem with the system.
They gave warranty for 6 months. I take it my home and used regularly for 6 to 8 hours/week. After 9 months, the system started with same problem for which it was repaired. I took it to same service centre and shown. Service engineer told me that they have to replace all rubber parts of the system and do service properly and estimated Rs.1500 to 2000 for servicing & parts.
Sir, let me know the following.
1) My system with original parts worked for more than 8 years. (Actually my experience says that, There should not be any problem with SONY product for long life.) Why replaced parts from authorized service station not worked for even 9 months.
2) Are they your authorized service centre?
3) The parts replaced by them are really original?
While 2nd service, behavior of service engineer was not really good. He talks rubbishy like, “if you want to repair the system so kept it here other wise you take it.”
You are requested to look in to the matter.
Regards.
Bharat Kashiram Patel
A-332, Po: KRIBHCO NAGAR
SURAT – Gujarat – 394 515.
Contact No:[protected].
Mail to: [protected]@yahoo.co.in.