Sony Music System Hcd - Gnz888d — Frequent failure of the set.

prabhucbijapure

from Gidam, Chhattisgarh

Address:

Raipur, Chhattisgarh

I had purchased Music system, make Sony model number HCD-GNZ 888D .Somewhere in 2009, initially it worked well after warranty period it started giving problem, as we stay in remote location i sent it for repair to the Sony service center Raipur i was charged around Rs 1700.Again after few days the system started giving problem such as cassette player not operating and automatically system going on standby mode and suddenly one morning power on indication vanished when i took to service center i was told that some part is defective and it has to be replaced after that they will have to further check initial service charge is Rs 600 and the component will cost Rs 1500 the technician was asking for clearance, again same evening when i called up he said that the charges will be more than Rs 4500. I had purchased the set by spending nearly Rs 20000 thinking that SONY products are very reliable. After spending such huge amount the set is not working and is failing frequently there is something seriously wrong with the set hence I request SONY to look into the case and see that justice is done.

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Sony India Customer Care

from New Delhi, Delhi

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Dear Sir,

Regret the inconvenience caused. We will surely check upon your concerns. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

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Sony India Team

joya.dey

from Dhaulpur, Rajasthan

I am a customer of Sony mini hi fi component system MHC- GNZ9D since past 6 years. Since the day I've purchased this system it is a traumatic experience with only money flowing out in repairing but with no desired output. I am a resident of Mahagun Manor, F-30, Noida, sector 50. Sony authorised service center, C-32, Near Narula Hotel, Sector 2, Noida are the supposed service centre who would come take the system for 4 days, me taking a follow up call and fighting for my system to be handed over to me and finally reaching me after 15 days, they taking huge amount of money as repairing, the system working for few months, after 3 months me giving a call to the service centre and the repair guy coming and fixing the problem and taking money, after again few months the system non functioning showing disk error, please wait on the LCD, the switches non functioning - calling up noida service centre, the guy coming and fixing but for only few months and the same process gets repeated. The amount of money which has gone in getting it serviced is a lot and the desired output is nowhere to be seen. The credibility of the service centre is now a big question as the service is extremely pathetic. Or it is the set which is beyond repair and only temporarily it is getting repaired. My system is lying dead now. My phone no. [protected]. Can somebody please help me in getting to the core of the problem and not just fixing the problem temporarily.