The system was bought in Baharin from Ashrafs W.L.L. on 19th May 2007, after clearly ascertaining the fact that service warranty/guarantee will be available in India.
To my dismay, the system has not functioned properly even for a day. I have been continuously going to your service centre Shri Amba Serviced Pvt. Ltd. Ghaziabad U.P. India right from day one. But, unfortunately every time I return back with the set with another set of complaints. Either the service center is not capable or the set itself is having manufacturing defect. I have wasted lot of time, energy and money in getting the system operational, in the assumption that Sony will be producing and marketing only standard, quaslity checked products. After undergoing this harrowing experience I am forced to change my attitude/opinion about Sony a world renowned company.
To name a few, particular complaint, 1. would not detect any DVD, 2. the various music adjustments would not function. 3.The DVD if detected, will not have any video output. 4.One channel of speakers would not function etc. etc.
Now that the warranty period of one year is about to expire and having bought the latest system of Sony I have not had the pleasure of listening nor watching in the system even for a single day. I had only the pleasure of boasting of having a latest Sony product.
Now I do not have any intention of getting it repaired for increasing my agony nor wasting my time and money.
I demand that my set should be replaced forthwith. The serial number of the system is 3301641, one of the job card number is SGJ 23111 dated 23.03.2008 the rest of the copies I do not have at this moment.
I reiterate that the set is having manufacturing defect and should be replaced without any further delay.
I am very sure being a world renowned company, Sony will live upto its name and do the needful in the matter.
regards,
Parmeshwar Iyer,
C-101, Neel Padam-I
Sector 5, Vaishali
Dist. Ghaziabad
U.P.
India
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