[Resolved]  Sony Music System MHC - Gzr88d — broken LCD display

Sir I am a 62 year lady running an electronics store in Kalimpong, on the 6th of Nov. 09, I purchased a sony music system model no MHC-GZR88D, from Madhuri commodities P.Ltd, siliguri (distributor) , which i was supposed to sell to a customer, I purchased the set by paying 100% advance to the distributor. On receiving the set I found out that the LCD panel was broken and the distributor advised me to send it back to the service centre (job no FMF22974), as they said they will not replace the set, which i willingly sent, it has been two months since I have not heard from any of them either the distributor or the service centre, upon calling it is a merry go round situation as i am given a new number every time to talk to. My money is at stake, I am a senior citizen and I cannot run after them as the service centre is some 60 kms from my place. kindly help