[Resolved] Sony — new purchase board repair

gssagoo

from Delhi, Delhi

Address:

South Delhi, Delhi

Hi

I have purchased Sony home theater model# BDV-e290 in Aug 2012. Everything works fine with the home theater except the USB. I have called up the service center and they have sent the engg also. Now according to engg he board needs to be repaired. My only concern is why it has to be repaired why it can’t be replaced as one the functionality of the Home Theater is not functional.

Regards
Gagan Deep
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Our service team is already in touch with you for this concern. Hope your concerns are resolved now.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team