[Resolved]  Sony — non cooperation by Sony service station

Address:

Jaipur, Rajasthan

Sir, My name is manish Joshi and I am professionally chartered accountant live in Jaipur, I purchased a Sony 40 "LCD from Sony dealer ms choice palace in year 2007 for rs 109000 two month before when my tv is not performed I call Sony toll free no for that after two days service agent comes to my place and told me that your tv panel is break so send it to Sony authorised service center for repair then I called Sony service centre at ram nagar sodala Jaipur and send the tv to them for repair the lady and person there told me that panel repair cost is estimated to rs 22000 and it will take 7 to 8 days for repaire I deposited rs 5000 as an advance. After passing 10 days lady call me that it take another 10 days because panel is coming from outside India so I wait for next 10 days also, after passing 10 days I called several time to them but they not responding even they didn't pick my call also when I send my staff person there they call me and said that due to non availability of panel company offer u to replace the tv from another 40" model for this I have to deposit the panel repair cost of rs 21316 by dd, there after I send my staff next day along with dd to service station there they told him to submit the bill of tv witch I already told them that this is long time and I am unavalable to provide u so but I told them that I purchased this from your dealer in month of march 2007 with mu friends name roop Narayan, but again a person call me next day and said I am authorised person from Sony and we are not serve u anything if you not provide bill when I told him that please conform by detail kept by co he refuse to do that, After long panic discussion with co person and dealer I get the duplicate bill copy from dealer then co person told me to deposit the said dd and bill copy and told me that with in two days he will provide me replacement, After that even passing 3days when no call is received I called him but he didn't pick my call and when my staff member called him he said he is doing nothing for me and neither tv is repaired nor replacement is provided and cut the phone . Sir I want to ask a simple thing is that kind of services provided by such a company name Sony Sir I provide u copy of my job sheet and duplicate bill copy to u please go through this matter and provide me help