[Resolved] Sony — service center | |||
sir SONY VAIO CARE i have purchaged sony vaio vpceb14en from nigam comp & tech bhubaneswar ,orissa,india on 18.03.2010 my laptop problem mother board and went to rajpath service center bhubaneswar-9 ,orissa . they are so irresponsible that you can't beleive it .they keep laptop in same state until you again complained for that then told we have ordered the spare parts so after one week u come. they take one month for a small problem. i purchaged laptop around 6 month but stayed already 3months in service center so why do i purchage sony accessaries? finally i told u, i[censored] are not take any necessary step to rajpath sevice center bbsr,orissa then i will do a consumer case to both sony company and to the service center. thank you jagan bbsr orissa india Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Sir/ MA'am,
I have write this complain due to some reason that your service center facilite is not so-so good, its so bad because when i complain them about software problem in my laptop, then they say i only do the formatting and nothing when ever i go they do only formatting and nothing. When i asked about any software they said that the company cannot provide the sofware you have to Purchase it. I want to know that i have buy a very expensive laptop you can't provide a software like Windows which is very common .
This is kindly request you that please give the training of your employ's because they don't known anything. My laptop have so simple problem but they can't find it.
with regard
Coustmer
I have write this complain due to some reason that your service center facilite is not so-so good, its so bad because when i complain them about software problem in my laptop, then they say i only do the formatting and nothing when ever i go they do only formatting and nothing. When i asked about any software they said that the company cannot provide the sofware you have to Purchase it. I want to know that i have buy a very expensive laptop you can't provide a software like Windows which is very common .
This is kindly request you that please give the training of your employ's because they don't known anything. My laptop have so simple problem but they can't find it.
with regard
Coustmer
Dear Madam,
Sony India is always there to help its customers. We have a dedicated toll-free customer helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com
We would like to check upon your concerns. Please share your complaint no. and also the name of the said dealer who is in touch with you for these concerns.
Regards,
Sony India Team
Sony India is always there to help its customers. We have a dedicated toll-free customer helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com
We would like to check upon your concerns. Please share your complaint no. and also the name of the said dealer who is in touch with you for these concerns.
Regards,
Sony India Team
My laptop model no VPC SB 16 FG (Silver) Sr. No. 7001469/27519576 was sent to service center at Raipur on July 2012 after the complain of not able to charge (logged in toll free number)and was informed by the service center of problem in adopter and it has to be replaced and they were not having the stock of adopter after 2 days as the laptop was not charging with the new adopter they informed the problem in mother board and it has to be replaced and then after it they said some of the keys in the keyboard are not working and the so it has to be replaced and they are going to formet the laptop.
I was informed by the service center engineer Mr. Ravindra Singh about the unavailability of key board in whole of India and the same has to be imported and this will take some time.
Again I was in follow up as it was getting late and then on first weak of September i was given the laptop informing me the problems are sorted out.
My laptop was not working properly it was getting heated so I logged off and as I tried to log on the laptop did not respond and i had to send back to the service center. Repairing slip no 1258 dated 06/09/2012 with a complain OS not found.
I was told it will be informed to me within an hour but after following up continuously I did not get the response.
Next day I was informed by the engineer Mr Ravindra of the laptop being ready and as the hard disk has been changed.
I requested him to please provide me the details of repair done which he told me that he will not be able to give.
As my laptop was on repair for more than a month and was on working condition till the last percentage of battery and was given with a complain of adaptor problem and now when the mother board key board and hard disk are been replaced how can I get the surety about my laptop being repaired properly.
I was informed by the service center engineer Mr. Ravindra Singh about the unavailability of key board in whole of India and the same has to be imported and this will take some time.
Again I was in follow up as it was getting late and then on first weak of September i was given the laptop informing me the problems are sorted out.
My laptop was not working properly it was getting heated so I logged off and as I tried to log on the laptop did not respond and i had to send back to the service center. Repairing slip no 1258 dated 06/09/2012 with a complain OS not found.
I was told it will be informed to me within an hour but after following up continuously I did not get the response.
Next day I was informed by the engineer Mr Ravindra of the laptop being ready and as the hard disk has been changed.
I requested him to please provide me the details of repair done which he told me that he will not be able to give.
As my laptop was on repair for more than a month and was on working condition till the last percentage of battery and was given with a complain of adaptor problem and now when the mother board key board and hard disk are been replaced how can I get the surety about my laptop being repaired properly.
Dear Sir,
We would like to check upon your concerns. Which Sony service center did you visit for this concern? Please share your complaint no. with us. Else, share your contact no. and email ID with us. We will need these details to get in touch with you.
Further, we suggest you get in touch with our service team at our direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall help you further with this issue.
Regards,
Sony India Team
We would like to check upon your concerns. Which Sony service center did you visit for this concern? Please share your complaint no. with us. Else, share your contact no. and email ID with us. We will need these details to get in touch with you.
Further, we suggest you get in touch with our service team at our direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall help you further with this issue.
Regards,
Sony India Team
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my laptop problem battary backup.