[Resolved]  Sony — Phone Malfunction ( Various Problems )

Address:West Delhi, Delhi

Sir/Ma'am

I have purchased Sony xperia tipo ( Single Sim ) on 9/11/2012.From that day i have given my phone many times at your service centre at District Centre , Janakpuri ,New Delhi-110058. My phone hasn't completed 6 months yet and i am facing lots of problem in my phone and in that i have wasted too much time and money while travelling to your service centre. I have provided my IMEI no.[protected] , so that you can check my phone history regarding my problem. I am scared what will happen after 1 year warranty expires , then i have to give charges to fix the below discussed problems.

Problems
1. Sound automatically goes off.
2. After connecting my phone to computer ,phone automatically works. and many applications starts running randomly. And it doesn't accept my command after unlocking the screen while connected to computer.
3. Sometimes while answering the calls or dialing no., sound doesn't come.
4. Music player and videos voice does,t come.

Every time i go to your service centre they just take the phone and tell me that they have fixed the problem . But after some days the same problems occurs. I insist you to replace my phone if possible.


Please resolve this problem as soon as possible.

Jitin Rawat

Phone no. - [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern.

Request you to follow the guidelines shared by our team, so that your concerns can be resolved at the earliest. For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

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