Sony — POOR QUALITY LAPTOP

Address:

Ludhiana, Punjab

Dear SIR,

I HAVE PURCHASED SONY VAIO SVE15115ENB ON 01/08/2012 AND AFTER FEW DAYS THE LAPTOP STARTED GIVING PROBLEM. ITS TOUCH PAD STOPPED WORKING AND LAPTOP WAS TURNING ON BUT WITH NO DISPLAY.I HAVE VISITED SONY SERVICE CENTER LUDHIANA ON 29/11/2012 AND THEY HAVE RETAINED MY LAPTOP FOR ONE DAY AND RETURNED THE SAME ON 30/11/2012 WITH REMARKS ON THE JOB SHEET " RAM AND TOUCH PAD RE FIXED. RECOVERY DONE. SET OK".

IT WORKED PERFECTLY OK TILL 06/12/2012 BUT TODAY SUDDENLY ITS DISPLAY WENT OFF TOUCH PAD AND KEYBOARD STOPPED WORKING. AFTER AFTER SOME TIME KEYBOARD STARTED WORKING AND TOUCH PAD IS STILL NOT WORKING.

EITHER SONY SERVICE LUDHIANA DID NOT FIXED THE ISSUE PROPERLY OR THERE IS SOME MANUFACTURING DEFECT IN THE LAPTOP.

IT IS NOT EASY FOR ME TO TAKE MY LAPTOP TO SERVICE CENTER EVERY WEEK.

I REQUEST YOU TO PROVIDE ME REPLACEMENT OF THIS FAULTY LAPTOP. AS IT IS MATTER OF CONCERN THAT LAPTOP COULD NOT EVEN WORK PROPERLY FOR 4-5 MONTHS AND WHAT WOULD I DO AFTER WARRANTY PERIOD?

JOB SHEET NO: J21618344, SR NUMBER OF LAPTOP : 7008061

PLEASE PROVIDE AN IMMEDIATE SOLUTION TO MY ISSUE.