Sony — Poor quality of LCD

Address:

Gautam Buddha Nagar, Uttar Pradesh

We bought a Sony Bravia LCD in the summer of 2009. The LCD panel had to replaced within few months of the purchase and now again the LCD has developed serious fault and need replacement but surprisingly now the company is asking for payment for the replacement since the LCD is out of warranty. Isnt it surprising that a panel neeed replacement withtn about two year of it being replaced, this also indicates the poor quality of product that SONY is providing to its customers. Can somebody help, we have tried reasoning with the local office in Noida as well. How is it possible that the same problem has occured twice in the last two and a alf years why is the company is not taking the onus that the product supplied is of poor quality and replacing the panel free of cost or providing an alternative of replacing the LCD with a new LCD by offering a special price since the the product is almost new.

HS Chauhan
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