Sony — Poor Sony Quality

Address:

Gurgaon, Haryana

Mr. Kenichiro Hibi,
Managing Director,
Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi – 110 044.


Exactly 3 years back we purchased a SONY Bravia TV (KLV 32S550A IN5), Serial number 6169433 from Dawar's Open World Gurgaon Haryana. Bill number 15767, Dated on 15 October.2009.
For the last one Month onwards, display of TV becomes Greenish and shows negative picture intermittentivly. some times it runs upto 30-40 minutes w/o problem also.
We have contacted the Dealer. They redirected our request to the local SONY Authorized Service Centre (I connect M-4 old DLF colony Gurgaon), Lator opened Service Job Sheet no. J21354459.
Initially estimate was Tr. 3500 and now they are asking Rs. 12000 for repair.
My question is, I agree that the Warranty is over. But what is the 'Life ' span of SONY Bravia TV in India.
Only 3 years !!! I purchased it in Rs. 35500 and after 3 yrs again Rs. 12000 Is it the Quality Sony is Proud of?? If this is the Quality then why should I buy Sony products ? Rather why should not I discourage my big corporate circle for buying Sony products.
I am expecting an official reply from SONY India on this issue immediately. I also request to discount the repair cost to original quote of Rs. 3500, Spending Rs. 12000 in three years is something not suiting to Sony's faith.






Harish arora
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