Sony Psp — Warranty Issues

Address:

Raigad, Maharashtra

I purchased a PSP for my son on 11/10/2009. The product broke down within 7 months of purchase. We visited the Sony Service Center in Vashi to be told that a small hinge inside the PSP (something which holds the CD back) has broken due to our neglegance. I like the guy's attitude because he must have seen us break it our he is so sure of the quality of the product that he believes that the customer is wrong. He told me that since the product can't be repaired in India, the company may give me upto 50% discount on the purchase of the next PSP. Honestly I don't care if the product can or cannot be repaired in India. As per me the product is in warranty and needs to be repaired by Sony India. We filed an online complaint with Sony India a few days back and all we have got till now is a reference number 5810752.

MNC's like Sony take the Indian customer for granted and give poor service. Please watchout befor you buy any of their products