[Resolved]  Sony — Faulty piece but company is not replacing it

Address:

Pune, Maharashtra

We bought this Sony Laptop from Laptech solutions sometime in Feb 2010, immediately after we bought the laptop, hard disk crashed hence hard disk was replaced by the Sony service center.
Later the sound output was dead, that time again they replaced that part as well.
There is a one dot on the LCD screen, it was again there since the time we bought the laptop, service center never gave attention to it as that’s not troubling us.
Couple of times the laptop had to visit service center for Bluetooth connectivity issue, which is not resolved till date.
Another issue for which service center has checked and tested our laptop for more than 6 month is the audio output through HDMI, this problem is there since the beginning, engineers have visited and attended the laptop many times, they have also changed the mother board but no luck so far. They finally concluded that the issue is there in the laptop itself and can't be fixed. They also told us we are entitled either for replacement of the laptop or the refund however, we have not yet received any positive response from them. We have written to service center as well as sales team in Pune but absolute no response in writing however service center keep buying time from us. Its been more than 6 months we are struggling with this issue and now i need replacement please.

Laptop is in warranty as we realised there are issues with the laptop hence we bought the extended warranty till Feb 2013.
Sony is a big and expensive brand and hence this kind of product is not acceptable to us.

Service tag number C604HSQK
Sony Laptop serial number – 7005789

Please take the necessary action or suggest me the name and number of the person in Sony who can fix this problem for good.

Thanks
Mitesh
[protected]@guidinglightindia.com
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