Sony — Reg:phone replacement

Address:

Hyderabad, Andhra Pradesh

Hi,

I surendra own a Xperia S and it is got hanging and auto restarting. I have given it for service and they have upgraded it and gave me still the problem is not rectified and i have given it again in the service center they have veriifed and sent it for replacement. One day i got a call from service center that they asked me should we send it for replacement and it will take 10days to come back, i said ok and they asked me do you need to change the color of handset i said to get me black colour they said ok. After some days they called me to collect handset so i went to service center they gave me a hanset which is in white color and it contains full dust and blackish on the back side of handset i think that is not a new handset and it may be refurbhished. So, i said them i will not agree with this handset and get me a new handset which is balck in color and the staff is trying to bluff me that is new handset.
So, please verify and get me new handset in black color and it is already nearly 20days so pls verify and let me know the reply and call me on [protected]. The details of service center is sony ericssion, ameerpet, hyderabad. and the jobsheet number is 9006


Regards,
surendra.