| Address: | Lucknow, Uttar Pradesh |
I have purchased Sony DVD Player DVP-SR370/B on dated 14/09/13 from Sony Center, 126, NEELGIRI COMPLEX, Indira Nagar, Lucknow (U.P.) Ph:[protected], 4010083. The demonstration was made on Sony TV at Sony Center. On connection with my LG TV at home, the remote of DVD Player is not pairing with LG TV/ Remote of the Sony DVD is not properly functioning like demonstration at Sony Center and some features like volume control on DVD Player remote are not working. I have contacted the Sony Centre but M/s Sony Centre refuge to attend the same asking that the same DVD is not compatible with the TV’s other than Sony. Subsequently, matter was discussed several times with your customer care through phone and mail but no concrete solution received. As instructed by customer care, the matter has been discussed with Sony Authorized Service Centre located at Sector-B, Mahanagar, Faizabad Road Lucknow on dated 18/10/13. The Service Engineer visited our residence on dated 18/10/13 on payment basis and a payment amounting to Rs 200/- as home visit charges paid (installation job sheet available) but as per the Service Engineer the said DVD player is not compatible with LG TV. After several requests and visits to Sony Center, the problem is still persisting and till date no solution received. You are requested to materialize the matter
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