[Resolved]  Sony — SERVICE

I have done a great mistake of my life that i have choosen sony vio ,After buying this product i am not able to get service .now i am regretting for this mistake.I am suggesting all not to buy the product by seeing advertising only.

Here is my nonresponse mail has been sent by me since 1 month ago.


Dear Sir,

I am the customer of sony vio,i was purchased your product of model number:VPCEB34EN on the 22-oct-2010.
During wiping of keyboard i noticed that the upper arrow key of keyboard,was broken.When i gone to your service center located WOC road Bangalore,your service executive Mr.Mahesh & your Representative adviced me to replace the whole keyboard for that tiny issue,they also told me that either the service is chargable,and they will estimate for that keyboard,However this product has been puchased before 3 months only.
I hope you will give immediate response for the solution,and not motivate to bring the wrong impression of your product and service as well.


Ashish Jena
Bangalore.
cont:[protected]

Hi,

I had Bought a Sony Digital Camera(W370) on 5th July 2010 and within 15 days the Lens of the camera got stucked. I visited the nearest Sony NRI Service Center Sec 18 Noida and after 15 days I got my camera and Service Center Rep. told me that Lens of the cam has changed but again and again I got the same problem with this camera. I visited 4times the NRI electronics but still the camera has same problem and Service Centre Rep misbehaving with me and deny to service this camera and now the problems with camera are like:

Lens stucked again and again
After taking a Picture, camera get hanged always
ON/OFF button not working.

Please have a look on this matter and do the needful so that I can replace this camera.

Model No. DSC-W370/BC E32
Serial No. 5008436

I bought this product because the reputation of the Sony Company Have.

Thanks and Regards,

abhishek parashar
Cont no.[protected]

Dear Sir,

Sony is not providing any contact details through which one can directly contact them regarding customer service.

On Tall free number,no one answers satisfactory.

Even,Sony India website also don't display any higher authority's contact details.

Can anyone accept this from such a premium brand company.

Mitesh Parmar
Bharuch
Gujarat
Cell : [protected]

Dear Sir,

Our service team is already in touch with you for this concern. They are already working on your concerns. For further communication on this issue, please get in touch with our service team at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Which service center was looking into your concerns? We would like to investigate on your concerns. We would need more details to assist you with this concern. Please share your complaint no. with us here. In case you don’t have the complaint no. please share your contact no. and email ID with us here.

Regards,
Sony India Team

I purchased a Sony Xperia S last year in November 2012. I have been having WIFI problem since last month. I gave my phone in the service center and they told me i would get it back in a day. Its been 3 weeks and they are still giving me dates and they told me they would have to change my phones motherboard. i am really disappointed with such type of a service being provided by such a big company. MY HUMBLE REQUEST TO YOU IS TO LOOK INTO THE MATTER. I GUESS I WONT BUY ANY OF SONY PRODUCTS FROM NOW ON.

I purchased a Sony Xperia S last year in November 2012. I have been having WIFI problem since last month. I gave my phone in the service center and they told me i would get it back in a day. Its been 3 weeks and they are still giving me dates and they told me they would have to change my phones motherboard. i am really disappointed with such type of a service being provided by such a big company. MY HUMBLE REQUEST TO YOU IS TO LOOK INTO THE MATTER. I GUESS I WONT BUY ANY OF SONY PRODUCTS FROM NOW ON.

Dear All

We have bought SONY LEd fromsingapore 2 years back
LEd was not getting started so contacted sony India service centre
We were left with shock when they confirmed panel has to be replaced which can cost approx 22000.
post which wen contacted singapore sony service they said we will have to bring LED at singapore for repair which was again foolish resolution which we cn expect
How can they expect to bring LED at singapore by spending lakhs of rupees to repair TV
Please suggest as what needs to be done as panel replacement cost is half of the LED price
How can LED from such a reputed company guves this sort of problem wihin 24 months of purchase.

What is the use of SONY being an International brand when one has to walk in to the region state or country where it was been purchased..

Quite not happy with the treatment i m dealt with in this regards


For no mistake of mine i cant bear cost of Rs 22, 000 which Sony India confirmed will be cost involved in replaccng display panel

Normal TV forget about LED or LCD will not give display problem in such short span of time..


Thanking in anticipation

Regards
Mukesh P S
Mob [protected]

Hi,
I am also having problem with service provided by Sony. I dont know why is sony outsourcing service for repair and mobile related things to other parties as these parties are destroying reputation of sony.
I have submitted my phone thrice to sony service center within a period of 2 months still they are responding for my complaint.


Regards,

Ravindra,
[protected]@yahoo.co.in

Dear sir,

Note down it details as shown below

My Old Ticket id:[protected]

My New Ticket Id:[protected]


Mob:[protected]
Name:Taj Alam Ansari
Dear Sir,


I have a Sony xperia z, it purchased on 13/09/2013. Then i have make a mistake to purchase a Sony phone, it's totaly all over ridiculous, your phone, your customer service, your service center everything was waste of time and money.

I m Submit My Phone To Service Care on 27/03/2014, It create a Problems like, Phone Hanging, software issue force closed, camera trouble, network dropping, auto restart and much effective HEATING like (char coal).so please solve my problem as soon as possible.But remember one think I don't I m interested in your Xperia Z, i Don't wan't, i I WAN'T MY MONEY BACK.

It's like that when u spend your life normaly.then u buy a sony product so start trouble in your life it's true honestly.believe me
NEW SLOGAN OF SONY right it down plz
(SONY MAKE TROUBLE BELIEVE IT.)


My trouble or problem against sony xperia z, I have replaced it 3 times in six month and every time it's create a new problem every time.
I'll be visit your service center submit my phone Your so busy representative told me to plz call customer care and your customer care representative told me we don't help u plz go service centre.then i feel like (THALI KA BAIGAN) He push me there and he also push me there

So I told u not a request.i have my money back to sony or upgrade model like xperia z1 to replaced by xperia z.


By the way my every point and details update in my ticket id checked it out and resolve my problem as soon as possible.
I known your company is multinational.all your staff is so busy to search and make new fool customer in market, but plz small attention to my complaint it's a request.


Thank you regards,